After multiple times that I tried to fix the problem that occured when I tried to record a video....the video stopped after 5 seconds.
So I tried to found out why or how to fix it.
A lots of wrong answers from the net, a lot of talking from people who knew nothing......but I managed to call Canon in the end.
The main problem was after 5 seconds of ''shooting video'' the camera stopped recording by itself, and a message appeared ''video stopped recording automatically'.'
I was at a Roger Hudson's concert in Ottawa (Canada) when that happened, with my new 32 gig sdhc card (class 10...20mb speed).
I did formated it, even at low level as it was recommended.
It has nothing to do with a class rate or the amount of gigs the card has, cause.....I fixed the problem at some point.
To fix it, I only had to press the ''set'' button'' then a little rectangle appeared on the screen, then I moved it around the screen, and then I could press the record button on video mode again and could record video without stopping after only 5 seconds.
But since I did not want to do that trick everytime, I called Canon's technical support, and the lady told me it was not ''normal'' procedure.So I followed her instruction and we could'nt fix the problem.At the end she asked me what speed was the SDHC card and I told her 20mbs and she said it was too little.I turned around and told her that I even tried a 4 gig class 4 and could record if I played with the ''set'' button....so she finally admitted it has nothing to do with card speed or size.
But still, I went to Best buy and returned the camera, and they gave me another one in return, I got in my car, assembled the new T3i, and put my sdhc card in, press Video record and it happened again, it stopped after 5 seconds.
So I re-formatted it, and now it works fine.phewwwwwwww
Thanks Canon, even if they could'nt fix the problem, they took the time to listen to fix it! What a nice support experience!
