I hear the Fedex truck pull up in front with the new body that I'm going to use for 2 football games this weekend. Now I don't want to look like a kid on Christmas morning, so I wait for the doorbell. Nothing, no bell, no door knock, nothing. I go to the door to see the guy driving away, and I'm left with a door tag *&%$#!
Within 5 minutes I call customer service in Memphis and they get in touch with the local dispatcher. They tell me they will send a message to the driver and he will come back and deliver. Two hours later they call and say they can't find the driver.
Just my rant, but it only takes one person to screw up the perception of a huge organization. 





