Sigma Lens International Warranty in Canada

My Sigma 85mm requires some calibration surprise surprise. Great lens, just has some focus issues at >20'.

Just got this email back from Sigma warranty repair in Canada. This is absurd that you have to pay for service for a product that was purchased properly from a reputable company with "international warranty"

I will not be taking this lightly and this may very well end up being my last sigma product if they don't take steps to correct this money grab attempt.

yep...Sigmas internatioal warranty means nothing. As far as Im aware it can only be serviced/fixed in the country of purchased.

good luck though.

did you buy it grey market?

No, I it was not a Grey market lens.

Hardcore wrote in post #13204009
No, I it was not a Grey market lens.

if you bought it in canada from an authorized dealer, i don't understand why it wouldn't be just under the canada warranty...

why's it under the japan warranty then?

Yeah, sounds like the retailer's fault and not Sigma's...

theextremist04 wrote in post #13204227
Yeah, sounds like the retailer's fault and not Sigma's...

It was bought from adorama with 1 year sigma international warranty.

i think that's pretty much the equivalent of grey market...you bought from adorama, but live in Canada...if you wanted the Canada warranty you'd have to buy from an authorized Canadian dealer...which adorama is not

hopefully you saved more than $50

DreDaze wrote in post #13204404
i think that's pretty much the equivalent of grey market...you bought from adorama, but live in Canada...if you wanted the Canada warranty you'd have to buy from an authorized Canadian dealer...which adorama is not

hopefully you saved more than $50

That is not grey market.

Okay then what is an international warranty?

Hardcore wrote in post #13205041
That is not grey market.

Okay then what is an international warranty?

o.k....maybe not grey market...but still you didn't buy it from an authorized canadian dealer, so sigma canada won't honor the warranty, and you don't have a US address so sigma US won't either...i think you'll have to find where you send things back to for international work...i googled it and came back with nothing

you could try pming Helen here, and see if she knows anything:
http://www.youtube.com​/watch?v=iFQTENAjXI8

Hardcore wrote in post #13205041
That is not grey market.

Okay then what is an international warranty?

I looked on sigmas site, and with regards to the uk any item imported where tax (import or uk vat) not paid is regarded as a grey import and not covered by their guarantee.

Hardcore wrote in post #13205041
That is not grey market.

Okay then what is an international warranty?

i'd say that's grey. anything not purchased from your country's official distributor.

i don't get why people complain about this, you bought it elsewhere circumventing your canadian distributor but when a problem comes you want them to shoulder the cost?

at best, you should send it to adorama/US distributor.

the Canadian 'version' will include info on how to get those 10 years... Adorama doesn't sell Canadian 'version' of any Sigma lenses
send it to Sigma USA for warranty service, or pay the $50 to have it serviced in Canada... as noted, that's a 1-time $50 fee, basically to register it here... any future issues, you should be covered (for that year)

Hey there, first post, but long time reader.

I recently bought a Sigma 85mm 1.4 from Broadway Camera because they give you a gift when you buy a Sigma lens that's 700 -1100 dollars, I got the Gary Fong lightsphere collapsable basic kit.

Anyways, I encourage you to see if you can return the sigma lens. I find Sigma lenses aren't worth buying from B&H/Adorama or used, because Gentec has a great 10 year CDN Warranty.

10 years!

Hardcore wrote in post #13203225
My Sigma 85mm requires some calibration surprise surprise. Great lens, just has some focus issues at >20'.

You don't say how long you've had it? Could you please email me with your order number: Helen@adorama.com