Turn Around Time for Wedding Pictures?

Trying to gauge where I am on getting pictures to clients, what is standard? The longest has been two months and one week. We were in the peek of wedding season when we shot their wedding then took two weeks family vacation right after. what is your normal wait time for your clients? Do you tell them how long to expect or guarantee them in a specific amount of time?

I try to get them turned around in 4-6 weeks, besides extraneous circumstances, than no more than two months. Getting past that means you are overbooking yourself and your clients are being harmed because of it IMO.

3-4 weeks at max. Once I go full-time hopefully 2 week turnaround.

I'm sure I answered this recently, but it may have been on a pro forum. My contract says 4 weeks, 6 in peak season. Sometimes I get them done in a few days, which includes either proof or final jpeg files and sometimes an album design.

The faster the turnaround time, the higher the potential print sales.

Thanks everyone for the input. I guess things just got busy during peek season and we got behind a bit. Its something we will learn from I think.

4-6 weeks sounds about right.

We guarantee inside of three weeks. If we are in our busy season we bring in people to handle the photoshop end of things. This is business and I would never up and leave a customer hanging to take a vacation. It really doesn't matter what time frame you work towards as long as your customer knows what it is up front and you meet the time frame. It is very irritating to a newlywed couple or any customer for that matter having paid you a whack of money and then having to wait months for the prints. The word of mouth advertising that you could get from customers can hurt potential future sales. If you want to be viewed as a real business then you have to act like one too.

ssim wrote in post #13309936
We guarantee inside of three weeks. If we are in our busy season we bring in people to handle the photoshop end of things. This is business and I would never up and leave a customer hanging to take a vacation. It really doesn't matter what time frame you work towards as long as your customer knows what it is up front and you meet the time frame. It is very irritating to a newlywed couple or any customer for that matter having paid you a whack of money and then having to wait months for the prints. The word of mouth advertising that you could get from customers can hurt potential future sales. If you want to be viewed as a real business then you have to act like one too.

I appreciate your input and I think this is what happened more than anything, no time frame was discussed so it hurt both of us. They are not mad just getting impatient with waiting. We had a great conversation over the phone and that helped a lot. We will have their pictures ready in a few days for them.