So for the final update on my speedring, I just got off the phone with bogan imaging and they are replacing the speedring free of charge. I have to say that while their check in process is a bit lagging, and them having it for almost 2 weeks before it was logged in is a bit disconcerting. It's hard to be mad when they replace a 3 year old speedring for free. Also I do have to say that the few times I called, I was never put on hold for any period of time, and when they said they would call me back they did promptly. Joan from the service department was also very friendly and always answered my questions honestly. So I have to say that while I wish it could have been a bit faster I am quite please with the service overall.
yeah calling will net the best results it seems. Email will be the worst haha
thanks dude for the recommendation!
Lowel makes Gel Jawz, a nice clips for adding gels inside the softbox. Alternatively some tape works as well, but I find that it not always works, sometimes it just falls off. 

