I am posting for future buyers who may search for information on this seller. They have an excellent rep on ebay, but people may still umm and ahh about them, because they're a US based company that ship goods from Brighton.
I have just received a refurbished Canon t3i and kit lens from them, and it is in perfect condition. Everything in the box is immaculate. Delivery was brilliant (parcel force, came the day after despatch notification). Would definitely use them again, and probably will before anyone else in the future (if the price is right, also).
So, don't be afraid of this seller.