waylandcool Senior Member More info | Dec 18, 2011 09:34 | #1 I was shooting outdoors last weekend and my 70-300mm just stopped working. My XTi threw an Error 99 trying to shoot with it and my Elan 7ne can't focus or change the aperture. Both bodies work fine with all of my other lenses.
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byrsta Mostly Lurking 15 posts Joined Jul 2008 More info | Dec 18, 2011 15:28 | #2 I dropped mine a couple of months ago. Auto focus stopped working as did the ability to zoom in and out. I just took it to my local camera shop. They sent it in for repair. The cost to repair was $135, and it seems to work perfectly fine.
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crn3371 Cream of the Crop  7,198 posts Likes: 2 Joined Mar 2005 Location: SoCal, USA More info | Dec 18, 2011 16:18 | #3 Send it to Canon.
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LibertyToad Member 120 posts Joined Oct 2009 More info | Dec 18, 2011 16:44 | #4 It's a very good, under appreciated lens (especially from 70-200mm). Have it repaired. Canon 7D, 17-85mm USM IS, 70-300mm USM IS, 24-105mm f/4 USM IS L, 35mm f/2
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amfoto1 Cream of the Crop 10,331 posts Likes: 146 Joined Aug 2007 Location: San Jose, California More info | Dec 18, 2011 17:04 | #5 How long is B&H's warranty on the used lens? Alan Myers
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JoeRavenstein Goldmember 2,338 posts Likes: 1 Joined Mar 2010 Location: E Tx More info | Dec 18, 2011 17:48 | #6 Before sending it to Canon I'd make sure the contacts on the body and lens were super clean and no oxidation had developed on the contact surfaces. Don't get too aggresive on the contact cleaning but make sure the contacts are clean and "shiney". If this doesn't fix the problem it's Canon time. Canon 60D,18-55mm,55-250mm,50mm compact macro, AF ext tubes. Sigma 8-16mm uwa, 18-250mm, 85mm F1.4, 150-500mm
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DreDaze happy with myself for not saying anything stupid  More info | Dec 18, 2011 20:33 | #7 try and clean the contacts, if that doesn't work send it to canon....i can't think of many lenses where the cost to fix is sooo much that it makes sense to just junk a lens...unless it has something like water/dropped damage, that's a whole different story then... Andre or Dre
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Dec 18, 2011 21:01 | #8 Joe Ravenstein wrote in post #13564877  Before sending it to Canon I'd make sure the contacts on the body and lens were super clean and no oxidation had developed on the contact surfaces. Don't get too aggresive on the contact cleaning but make sure the contacts are clean and "shiney". If this doesn't fix the problem it's Canon time. I checked the contacts on the lens and both bodies, no issues.
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crn3371 Cream of the Crop 7,198 posts Likes: 2 Joined Mar 2005 Location: SoCal, USA More info | Dec 18, 2011 21:28 | #9 Contact B&H customer service immediately. Being so close to the warranty expiration they might work with you. Also contact forum member Henryp, who is B&H's liaison here in the forums.
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I emailed thier customer service today because I was tied up at work during their store hours and I'll see what they say.
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Well B&H got back to me and they are fixing it under warranty. The lens is going back tomorrow and they will ship it back to me when it gets fixed.
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crn3371 Cream of the Crop 7,198 posts Likes: 2 Joined Mar 2005 Location: SoCal, USA More info | Dec 21, 2011 22:06 | #12 Glad they handled it for you.
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