If it seems sharp enough at 20 then why send it in? A lot of guys will tell you if its over 10 or 15, or whatever, to send it back. But you have +/- 20... so long as its sharp, why mess with it.
on that note, I sent my 50mm to Sigma a week ago. Put it in the mail on Wed, they received it Friday, I had it back in my hands the following Friday. My advice would be to be specific on what the issue is. I noted mine was soft wide open but just mentioned inconsistent focus. It is very noticeably sharper now, but still focuses inconsistently, so I sent it back again with a detailed description of what I think its doing, or what I have noticed. I still have faith. I expect it back early to mid next week.... fingers crossed! It was sharp though!