The said poll was not specifically about the failure rate of the Tamron lens. I would venture to say that the poll was referring to image quality issues and to be more specific focusing and sharpness issues. Failure rate does not necessarily mean image quality issues and vice versa because of the fact that sharpness is in a lot of ways very subjective. One person's idea of a sharp lens/image is another person's unacceptable. Also, I wouldn't put too much faith into a poll with only 72 respondents which isn't nearly enough to get even a semi-accurate result. 72 respondents with a 17% negative result could easily be 50 respondents with a 25% negative result. 17% vs 25% is pretty wide margin of error.
With the case of the alleged rep who didn't call back, are you absolutely positively certain that he didn't call back? Or could it have been the owner of the shop that forgot to follow up with it and not wanting to look bad for HIS customer, passed the buck to someone else? Even if the rep DID forget to call back, how does that equate to "bad lens & bad company"? This could've been an isolated case of an employee who didn't care and was a "paycheck collector". I'm sure you along with everyone here have known such a person having worked with, for or managed such a person. Does this mean that every company is bad?
As far as your brand comparisons, FWIW here's what JD Power has to say:
JD Power 2004 Initial Quality Study (problems per 100 vehicles, lower = better)
102 Honda
102 Hyundai
104 Toyota (not including Lexus/Scion)
Surprised that Hyundai actually topped Toyota?
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JD Power 2005 U.S. Wireless Mobile Phone Evaluation (higher = better):
5 Stars - LG
5 Stars - Sanyo
4 Stars - Samsung
3 Stars - Motorola
2 Stars - Nokia
2 Stars - Sony/Ericsson
Surprised to see LG, Sanyo, and Samsung on top of Motorola, Nokia and Sony?
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2005 Digital Camera Ratings (less than $600):
Kodak topped all other makes by a wide margin, surprise surprise.
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2005 Digital Camera Ratings (greater than $600):
5 Stars - Canon
4 Stars - Nikon
3 Stars - Sony
2 Stars - Olympus
No surprises here. It's a well known fact that Canon leads the DSLR field followed by a Nikon in distant second.
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Coder33404 wrote:
No, there is no generalizing here! You think a 17% failure rate is O.K. for a persons hard earned money and I think 2% might be acceptable "if handled correctly". How about this for the great Tamrons out there, the owner of the camera shop I bought it at couldn't even get a call back from his Tamron rep so this could get rectified. That to me says bad lens & bad company. Also do you really think brand does not matter? Do you really think the failure rates of Toyota are the same % as Hyundai, how about Sony as opposed to Sanyo, Canon to Samsung...