Customer printing to Toshiba Color Copier (eStudio 2500c) getting too much yellow

Got a call from one of my real estate customers. They were using some of my photos on a sell sheet for a property I shot last week. They told me the photos were too yellow. I checked on my end, not a problem here (monitor is calibrated on my end although not calibrated to their output device obviously).

I went over to see if I could lend a hand since a) they are--by far--my best customer and great people and b) way back when I worked with color copiers. I played around with it but it seems an issue with their output device.

They're using a PCL RIP (not Postscript), which doesn't help but it shouldn't be adding so much yellow to the shots.

Anyone have experience outputting to this copier and have any suggestions on how the customer can print these properly?

Thanks.

GadgetRick wrote in post #14092899
Got a call from one of my real estate customers. They were using some of my photos on a sell sheet for a property I shot last week. They told me the photos were too yellow. I checked on my end, not a problem here (monitor is calibrated on my end although not calibrated to their output device obviously).

I went over to see if I could lend a hand since a) they are--by far--my best customer and great people and b) way back when I worked with color copiers. I played around with it but it seems an issue with their output device.

They're using a PCL RIP (not Postscript), which doesn't help but it shouldn't be adding so much yellow to the shots.

Anyone have experience outputting to this copier and have any suggestions on how the customer can print these properly?

Thanks.

I handle production print for Canon in Pittsburgh and the surrounding tristate area. Are your pics the only thing printing heavy with yellow? Have they calibrated their device recently? Calibrating is imperative on all color devices in order to provide accurate, consistent output. When any of my clients call with color issues, whether they are using imagePRESS devices or entry level color, I immediately ask when is the last time they calibrated.

awilson18 wrote in post #14092983
I handle production print for Canon in Pittsburgh and the surrounding tristate area. Are your pics the only thing printing heavy with yellow? Have they calibrated their device recently? Calibrating is imperative on all color devices in order to provide accurate, consistent output. When any of my clients call with color issues, whether they are using imagePRESS devices or entry level color, I immediately ask when is the last time they calibrated.

I'm with you, I used to deal with a LOT of these kinds of issues back in the day (with Canon then Minolta copiers).

This is not a production environment at all (it's a real estate office) so there is no calibration at all, they have no knowledge of how to do it.

I don't know about other things printing although they've not complained about anything else. I didn't really dig into it too deeply once I realized it's not my photos which are wrong. However, I'd like to point them in the right direction. I also told them to call the support from the company (Danka) who sold them the copier although I know that can be hit or miss.

My gut tells me it's a printer definition issue but I'm not familiar (at all) with Toshibas or their RIPs.

I'd be very surprised if the device didn't have a base calibration procedure. Even my entry level color products(non production) offer calibration. We call it "auto gradation adjustment".

Fwiw...Danka was bought by Konica Minolta a few years back.

I thought you mentioned that there wasnt a RIP. if there is you can adjust the "curve" for the output profile to correct for the yellow cast.

awilson18 wrote in post #14095940
I'd be very surprised if the device didn't have a base calibration procedure. Even my entry level color products(non production) offer calibration. We call it "auto gradation adjustment".

Fwiw...Danka was bought by Konica Minolta a few years back.

I thought you mentioned that there wasnt a RIP. if there is you can adjust the "curve" for the output profile to correct for the yellow cast.

I'm sure there is a calibration feature, I have no idea how to get to it since I know nothing about this device.

I know Danka was bought a while back. I sort of loosely keep up on the industry.

There is always a RIP when a copier is printing (or any printer is printing) otherwise, it wouldn't be able to print. I just have no idea what it uses as a RIP (Fiery or some proprietary RIP).

If it is only your image that is printing yellowish, the easiest solution may be to make them a colder rendition of the shot. Maybe make up several alternative versions, put them on a usb stick, take them over there and see which one prints best.

tzalman wrote in post #14096049
If it is only your image that is printing yellowish, the easiest solution may be to make them a colder rendition of the shot. Maybe make up several alternative versions, put them on a usb stick, take them over there and see which one prints best.

Too complicated. These are all HDR photos and there are a lot of them. More importantly, I would have no idea how much cooler to make them.

I know it's something with their setup but it's been a long time since I've played with color copiers and I just don't have the time it takes to play with something like this. Not to mention, I don't have access to the people I once did in that industry who may be able to help me.

GadgetRick wrote in post #14096091
Too complicated. These are all HDR photos and there are a lot of them. More importantly, I would have no idea how much cooler to make them.

I know it's something with their setup but it's been a long time since I've played with color copiers and I just don't have the time it takes to play with something like this. Not to mention, I don't have access to the people I once did in that industry who may be able to help me.

Too busy? To pop in and spend 5 minutes standing next to a printer while it does its thing?

When alls said and done, that sounds like the simplest solution for all concerned.

Lowner wrote in post #14101618
Too busy? To pop in and spend 5 minutes standing next to a printer while it does its thing?

When alls said and done, that sounds like the simplest solution for all concerned.

Too busy to spend (more than) 5 minutes to figure out how to make it do its thing.