100-400L IS motor faliure

Canon has covered me out of warranty twice by a few months. They seem to have a grace period sometimes. Worth a call and see.

minhi wrote in post #14113475
i find this discussion a little odd, you buy something with a stated warranty, obviously you hope that it will last when you pay such a large amount for something but when you buy it you know what the terms are. at this point you are betting on the companies good will and throwing yourself at their mercy. things break, sorry you were the unlucky one but we all experieince it at some point.

Yes, that would be true in the US, but (difficult concept coming up) the OP isn't in the US and in NZ we offer far more protection to the consumer. I posted a quick summary of the parts from the relevant NZ law stating that the retailer has to deal with the issue. For the OP, this has NOTHING to do with Canon, and the easiest way to deal with this is by going to the retailer. It has nothing to do with goodwill as it is only the retailer meeting their legal obligation to ensure the goods they sell are fit for purpose as a reasonable person would expect.

Simpleboy wrote in post #14114042
Yes, that would be true in the US, but (difficult concept coming up) the OP isn't in the US and in NZ we offer far more protection to the consumer. I posted a quick summary of the parts from the relevant NZ law stating that the retailer has to deal with the issue. For the OP, this has NOTHING to do with Canon, and the easiest way to deal with this is by going to the retailer. It has nothing to do with goodwill as it is only the retailer meeting their legal obligation to ensure the goods they sell are fit for purpose as a reasonable person would expect.

Same here in the UK .
Has to be "fit for purpose" .

Wow I wouldn't want to be doing business in NZ. Now there is some insight into why things are more expensive there.

There is no such thing as a free lunch and don't kid yourself, you're paying for that protection whether you know it or not. Most of it is likely in opportunity cost, if not retail cost as compared to other countries.

Not sure about that HK , things look a lot more expensive in NZ compared to UK too .

To the OP,

Wow, sorry to hear about your problems with the 100-400. I hope that you are able to get the issues resolved to your satisfaction without any additional charges. I just bought mine in February and will keep this thread in mind if it starts acting strange.

HKGuns wrote in post #14114929
Wow I wouldn't want to be doing business in NZ. Now there is some insight into why things are more expensive there.

It's actually completely unrelated because the retailer is the one that is hit with the cost, however the cause of the higher prices is Canon themselves.

Would love to keep you all updated but this is getting a bit sticky! PM me if you want to read the latest E-mail I've received from the retailer.

I think you are out of luck. Canon says the lens will work for one year . You might think the lens costs allot of money and should work longer then that but Canon will state their warranty terms and rightly so.
As has been said before you should have done something about it when the lens started acting up. For all Canon knows you are making up a story about the lens starting to fail at ten months. If Canon does anything for you it will be strictly good will. You have already been offered free labor on the repair. That is more then is required.

Have you read the whole thread Larry ?
There are laws governing the longevity of products in certain countries "serviceable quality" .

The lens' IS crapping out at 10-14 months is bad! But...

Can't help but wonder, OP, have you cleaned the lens-to-camera contacts? Often issues with lenses and even errors can be solved by doing that. It's easy and cheap to try... the first thing I'd always do whenever I see any sort of lens related glitch. So far, I've only had one instance (in ten+ years using a number of different Canon lenses and camera), where this didn't solve the problem immediately (and that was a focus motor problem on a ten year old lens).

Sometimes repair shops don't pick up on what's actually happening... They might just replace a module and hope that fixes whatever the customer is complaining about. The modular design and electonics involved in gear these days makes it difficult to pin down problems, sometimes.

One possible problem I see is the OP dealing with "the supplier" and "the retailer"... I suspect things might have gone differently if the lens had instead been sent directly to the nearest Canon Service Dept. (but I don't know what's avail. in NZ... it might be an authorized independent repair shop or similar).

Larry Weinman wrote in post #14138290
I think you are out of luck. Canon says the lens will work for one year . You might think the lens costs allot of money and should work longer then that but Canon will state their warranty terms and rightly so.
As has been said before you should have done something about it when the lens started acting up. For all Canon knows you are making up a story about the lens starting to fail at ten months. If Canon does anything for you it will be strictly good will. You have already been offered free labor on the repair. That is more then is required.

I don't think you understand the system in NZ this is a summary of the Consumer Guarantees Act http://www.consumeraff​airs.govt.nz …e-consumer-guarantees-act,
I have accepted that Canon are not going to repair my lens free of cost.
As for me doing somthing earlier, well hindsight is a beautiful thing, and it was only once full failure had occured that I realised it was such a serious fault, being designed in 1998 and fitted to a 7d, at the time of first fault I didn;t know if it was just meirly an idiosyncracy of the combination of the products, a firmware issue, dirty contacts or what and I didn't want to have to send such a new lens back for possibly a month so the retailer could check it out only to say "Nothing Wrong"

amfoto1 wrote in post #14139167
The lens' IS crapping out at 10-14 months is bad! But...

Can't help but wonder, OP, have you cleaned the lens-to-camera contacts? .......

.......One possible problem I see is the OP dealing with "the supplier" and "the retailer"... I suspect things might have gone differently if the lens had instead been sent directly to the nearest Canon Service Dept. (but I don't know what's avail. in NZ... it might be an authorized independent repair shop or similar).

Hi there, yes I did clean the contacts on the lens and the body, and I tried another body, you just need to spend a little time browsing google and you will find that this is not an uncommon fault

One thing I have learned is that the retailer I purchaced from sends their Canon products overseas for repair while there is a Canon service center in NZ, this is unusual as they state on their website that Canon NZ is their repair agent.

why don't you just send it to canon on your own...see what they say

Shoot me if you want to and I don't mind in which country the bullet was made ...
1. The day the OP bought the item he accepted the terms and conditions of the sale i.e. warranty = 12months.
2. To hold the retailer who only acted in good faith (albeit with the aim to make a profit) as a middleman between manufacturer and consumer responsible for a failure out of warranty is absolutely ridiculous IMO, what if any part could the retailer have played in the failure of the product ?

I am not without empathy towards the costs incurred and would've hurt just as bad if it happened to me but just by implying things like applying pressure on the retailer so that he would have to concur to whatever demands just to preserve his good name etc really stinks.

Cassiedup wrote in post #14141156
Shoot me if you want to and I don't mind in which country the bullet was made ...
1. The day the OP bought the item he accepted the terms and conditions of the sale i.e. warranty = 12months.
2. To hold the retailer who only acted in good faith (albeit with the aim to make a profit) as a middleman between manufacturer and consumer responsible for a failure out of warranty is absolutely ridiculous IMO, what if any part could the retailer have played in the failure of the product ?

I am not without empathy towards the costs incurred and would've hurt just as bad if it happened to me but just by implying things like applying pressure on the retailer so that he would have to concur to whatever demands just to preserve his good name etc really stinks.

It is the LAW in these countries !
Just the same as I don't agree with USA gun laws , but I don't go round saying your attitude towards firearms really stinks .