100-400L IS motor faliure

Its a tricky situation, and as previously stated I guess you should have gone back while it was under warranty and having problems.

CAB would be about the best bet, though have you actually been back tot he retailer and asked if they're willing to help you out? Who did you buy it from?

And gear over here isn't too badly priced, with the dollar it is its sometimes worth getting things from B&H etc though there is a slight problem of the duty as it comes into the country and the horribly expensive shipping which seems to ruin purchasing from overseas.

DreDaze wrote in post #14140203
why don't you just send it to canon on your own...see what they say

I don't have the lens, it is currently with the suppliers repair agent (possibly in Hong Kong)

Cassiedup wrote in post #14141156
Shoot me if you want to and I don't mind in which country the bullet was made ...
1. The day the OP bought the item he accepted the terms and conditions of the sale i.e. warranty = 12months.
2. To hold the retailer who only acted in good faith (albeit with the aim to make a profit) as a middleman between manufacturer and consumer responsible for a failure out of warranty is absolutely ridiculous IMO, what if any part could the retailer have played in the failure of the product ?

I am not without empathy towards the costs incurred and would've hurt just as bad if it happened to me but just by implying things like applying pressure on the retailer so that he would have to concur to whatever demands just to preserve his good name etc really stinks.

I don't make the laws in my country, but I do at all times try to abide by them, and so should all retailers.

In response to your point 1. above, when the retailer accepted my payment He/She also accepted the terms and conditions of the following peices of law "The Consumer Guarantees Act 1993" and "The Fair Trading Act 1986" which are both legaly binding contracts (in summary)

Goods must be of acceptable quality

This means goods must be:
fit for their normal purpose
safe
durable - last for a reasonable time
have no minor defects
acceptable in look and finish.

These powers outweigh any waranty or exemptions the retailers or manufacturers may try to force upon the consumer.

This may appear "rediculous" to you but it is Law in New Zealand.

Lloydd wrote in post #14141808
Its a tricky situation, and as previously stated I guess you should have gone back while it was under warranty and having problems.

CAB would be about the best bet, though have you actually been back tot he retailer and asked if they're willing to help you out? Who did you buy it from?

And gear over here isn't too badly priced, with the dollar it is its sometimes worth getting things from B&H etc though there is a slight problem of the duty as it comes into the country and the horribly expensive shipping which seems to ruin purchasing from overseas.

CAB have been amazing, I have just received an E-mail from the retailer after advice from CAB and i'm begining to make progress.
All of my communications have been with the retailer, I sent it back to them for repair and they have sent it to there service agent. I don't want to name the retailer at this point.

Foggiest wrote in post #14141681
It is the LAW in these countries !
Just the same as I don't agree with USA gun laws , but I don't go round saying your attitude towards firearms really stinks .

Agreed!

Milutiche wrote in post #14141821
I don't have the lens, it is currently with the suppliers repair agent (possibly in Hong Kong)

Is this just because it's cheaper for them? Or does the retailer primarily sell grey-import stock as well?

phreeky wrote in post #14142033
Is this just because it's cheaper for them? Or does the retailer primarily sell grey-import stock as well?

I'm not sure, when you click on their websites warranty page it shows the free phone number for Canon NZ.

Well this http://www.lensrentals​.com …/01/lens-repair-data-2011 is very interesting, 2011 statistics from LensRentals.com with relation to failures of the lenses they hire out

"# The Canon 100-400 IS had a very large number of IS unit failures this year. Interestingly all 13 failed IS units came from SNs 43xxxx – 48xxxx. That range covers about half of our 100-400s in service, but has all 13 of the IS failures."

Last year the 100-400L had the highest rate of failure of all the Canon lenses they supply


EDIT: I wish I had a copy of my serial number so I could see if it falls within the range above

Milutiche wrote in post #14113685
It looks like in many countrys other than NZ the consumer doesn't have very good protection against poorly manufactured goods. Thank goodness we have the consumer guarentees act and the citizens advice bureau, im feeling more confident about my dilema now.

I will keep you all updated.

Mokofoko - I didn't pay by creditcard

It's just plain your fault....look at all the blame you are tossing around.

You FAILED to act in a timely manor
Look at your part in this
Stop blaming others for your fill in the blank_______________

Why didn't you bring it in when it was under warranty?

Milutiche wrote in post #14146476
Well this http://www.lensrentals​.com …/01/lens-repair-data-2011 is very interesting, 2011 statistics from LensRentals.com with relation to failures of the lenses they hire out

"# The Canon 100-400 IS had a very large number of IS unit failures this year. Interestingly all 13 failed IS units came from SNs 43xxxx – 48xxxx. That range covers about half of our 100-400s in service, but has all 13 of the IS failures."

Last year the 100-400L had the highest rate of failure of all the Canon lenses they supply
EDIT: I wish I had a copy of my serial number so I could see if it falls within the range above

think it has something to do with the number of lens rented ?


Doh !


http://www.lensrentals​.com …/01/lens-repair-data-2011

You-by-Lou wrote in post #14146524
It's just plain your fault....look at all the blame you are tossing around.

You FAILED to act in a timely manor
Look at your part in this
Stop blaming others for your fill in the blank_______________

Why didn't you bring it in when it was under warranty?

What I am doing is within my rights, do you have rights? do you choose to exercise them? Read the whole thread before you attack thanks

watt100 wrote in post #14146572
think it has something to do with the number of lens rented ?


Doh !


http://www.lensrentals​.com …/01/lens-repair-data-2011

I don't necessarly think the number of lenses rented has alot to do with the percentage returned for repair.
I do however think the fact that ALL of the IS failures on the 100-400L for 2011 falling within two particular Serial Number brackets to be extremely interesting

Milutiche wrote in post #14146642
What I am doing is within my rights, do you have rights? do you choose to exercise them? Read the whole thread before you attack thanks

I don't necessarly think the number of lenses rented has alot to do with the percentage returned for repair.
I do however think the fact that ALL of the IS failures on the 100-400L for 2011 falling within two particular Serial Number brackets to be extremely interesting

My point is simple......you failed to act when you first had the problem.
I stand by my statement and it's not an attack it's an observation....

Same question.......why didn't you?

You-by-Lou wrote in post #14147101
My point is simple......you failed to act when you first had the problem.
I stand by my statement and it's not an attack it's an observation....

Same question.......why didn't you?

My point is also simple .
You fail to understand the law in the applicable country .
Where or not he didn't act in the warranty period is of no consequence now , it has no effect in the outcome .... time moves in one direction .
The law clearly states he is within his rights for service/repair to the lens .

Milutiche wrote in post #14146476
Well this http://www.lensrentals​.com …/01/lens-repair-data-2011 is very interesting, 2011 statistics from LensRentals.com with relation to failures of the lenses they hire out

"# The Canon 100-400 IS had a very large number of IS unit failures this year. Interestingly all 13 failed IS units came from SNs 43xxxx – 48xxxx. That range covers about half of our 100-400s in service, but has all 13 of the IS failures."

Last year the 100-400L had the highest rate of failure of all the Canon lenses they supply


EDIT: I wish I had a copy of my serial number so I could see if it falls within the range above

Those statistic are misleading for the average consumer

You-by-Lou wrote in post #14147101
My point is simple......you failed to act when you first had the problem.
I stand by my statement and it's not an attack it's an observation....

Same question.......why didn't you?

Like I said, read the whole thread: Post's 9 and 27 to be specific

Foggiest wrote in post #14147135
.....Where or not he didn't act in the warranty period is of no consequence now , it has no effect in the outcome .... time moves in one direction .
The law clearly states he is within his rights for service/repair to the lens .

Why can't people understand this? I guess some countries are just better set up to help out the consumer and not let "the man" dictate

MOkoFOko wrote in post #14147183
Those statistic are misleading for the average consumer

Possibly, as far as circumstantial evidence goes, It looks as if the lens I'm having trouble with is not uncommon for having trouble.

Well after much e-mail communication with the retailer we have come to an agreement, I will pay $125 towards the cost of the repair.

Well thats a whole bunch better than the $480 I was initialy "invoiced" for

good to hear you're getting it sorted...