Until recently I was a huge advocate of dotphoto. My last order had items missing (12x18's, so I really wasn't happy), several photos had weird streaks in them, and the color just didn't look right on any of them. I emailed their support, as instructed from the website if you have returns, and got an automated response that was not only useless, but basically insulting. Guess I have to make that phone call now. I hate making phone calls. My opinion, if I can order online, I should be able to return the same way.
I think myself, and others like me are partially to blame for their downfall, as I found out about them from a recommendation posted here. In turn, I recommended them to people and so on, causing them to grow too much too fast. So now I am un-recommending them, and secretly hoping that their quality control and customer service returns to what it was last year, so I can start using them again and trust that I can use them for my customer's prints.
- I use them routinely. Dennis
