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Thread started 13 Apr 2012 (Friday) 13:25
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Tamron- Has this happened to anyone?

 
pxchoi
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Apr 13, 2012 23:35 |  #16

mek501st wrote in post #14262714 (external link)
Ebay? File a paypal claim. Say that the item is not as describe. Paypal should refund you.

+1.


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GregoryF
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Apr 14, 2012 01:27 |  #17

mek501st wrote in post #14262714 (external link)
Ebay? File a paypal claim. Say that the item is not as describe. Paypal should refund you.

+2. PayPal will make it right.


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Apr 14, 2012 03:41 |  #18

mek501st wrote in post #14262714 (external link)
Ebay? File a paypal claim. Say that the item is not as describe. Paypal should refund you.

+3.

Seller has to take responsibility for this.


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Phil ­ V
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Apr 14, 2012 04:05 |  #19

Sirrith wrote in post #14263467 (external link)
+3.

Seller has to take responsibility for this.

+4
The PayPal and eBay terms are skewed very much in favour of the buyer, all the OP needs to do is report the item as 'not as described'. The seller would have to defend their position, which is indefensible.

If the seller refused to cooperate for a refund, PayPal would simply take the money for a refund.


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Apr 14, 2012 14:29 |  #20

Does the serial number on the lens match the serial number on the box? If so, then it seems to reflect the fact that Tamron screwed up with the wrong mount lens. If the serial number of the lens does not match the box, it is the RETAILER who has to make right on what was apparently an error made by them in showing a lens and putting it back into the wrong box.


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mek501st
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Apr 14, 2012 22:53 as a reply to  @ Wilt's post |  #21

Dont leave it too long to file a paypal claim. As far as I am aware, it must be either in the 45 or 90 days that you bought the item.
Goodluck!!


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Apr 15, 2012 02:07 |  #22

mek501st wrote in post #14267353 (external link)
Dont leave it too long to file a paypal claim. As far as I am aware, it must be either in the 45 or 90 days that you bought the item.
Goodluck!!

I think it's 60 days


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darksun
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Apr 17, 2012 16:57 |  #23

Thank you all! Today I opened an eBay Buyer Protection case. I'll keep you updated.




  
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woos
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Apr 17, 2012 18:27 |  #24

You'll have no problems...just take a picture of the item, and screenshot the auction, lol. Their position of "It's tamron's problem" is simply B.S. Make sure you save all the e-mails, be very polite and professional but firm in your conversations with the seller. Then you can forward the chain to Paypal if needed.

Even IF the serial numbers do match and it was a Tamron mess-up, it's STILL a case a of the item clearly not matching the description and thus is a clear-cut issue of the seller having to take a return on it, even if they specified no returns. (That's the agreement you must acquiesce to when placing an item up for sale on e-bay). Ignorance of what's in the box isn't a way around that rule in this case, lol.

I don't know what credit card laws are like in your country, but if they are like the US, if (and it's 99.9% chance Paypal will solve your issue for you), Paypal can't help, dispute the charge, show the CC company the proof, and get it done that way.


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mek501st
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Apr 18, 2012 03:17 |  #25

darksun wrote in post #14282700 (external link)
Thank you all! Today I opened an eBay Buyer Protection case. I'll keep you updated.

Good Luck!!!!


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modchild
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Apr 18, 2012 04:02 |  #26

I hope you get it sorted, I think you made the right choice by opening the ebay dispute. It is the sellers responsibility to list the item correctly and supply the correct item. If you paid by Paypal you should have no problem getting the money back. However, if there is a Tamron dealer near to where you live the seller may contact Tamron and request that it's swapped there.
I had the same problem with a Tamron 28-300 VC, that was bought online from France, and was a Nikon fit in a Canon box. The dealer made an arrangement with a local UK supplier to swap my lens and then the lens was replaced by Tamron UK. Brilliant service from Tamron UK and 1 very satisfied customer.


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Apr 18, 2012 22:51 |  #27
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darksun wrote in post #14261925 (external link)
Thanks for share your experience!

I bought it on ebay. I notified the seller about this issue and he said me "I'm so sorry, this is a Tamron problem. We can't help you!". LOL (I prefer laughing to mourn!) :D

Exchange it is not an easy option because here in Argentina the customs always taxed beyond the type of shipment (gift, replacement, etc.).

I already pay my taxes for this lens (190 american dollars). If I receive another I'll have to pay again.

Thanks again! I thought it was the only one in the world that he had passed this!

(Sorry for my english)

report him to ebay and paypal, fight this.


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sunking39
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Apr 18, 2012 23:42 |  #28

Can the OP post the seller's profile or name here?
Or is that against the rules?
It seems this info would be beneficial to all.




  
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JersFocus
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Apr 18, 2012 23:44 |  #29

For what its worth, the tamron 17-50 non vc is a fantastic lens... When it works on your camera, that is. ;)


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