24-70L Repair/USM Replacement Question

Hi,

I have a few questions about getting the USM motor replaced in the 24-70 (part # YG2-2064-000):

How much did it cost?
- What was the cost of the part?
- What was the cost of the labour?
How long did it take from the moment you dropped it off to the moment you picked it up?

If you have a copy of your invoice for this repair I would greatly appreciate seeing a copy (with personal data removed of course).

Cheers,
Chris

I know you're looking for answers, but I'm curious.
What is the problem with the USM?

Don't have the answer to your question but you may want to consider becoming a CPS Gold member ($100 for one year membership). It requires 20+ CPS Product Points which you qualify for with your gear. CPS Gold Membership gets you the following:

1 Rear/body Cap Set
1 CPS Pro Strap
Three day repair turnaround
Service loaner: after turnaround
Free clean & check on 2 items
30% repair discount
Free return shipping

the repair rate is a minimum 370 for that lens, I had a cracked focus window and that's the price I got. I complained about the cost for such a minor operation and they were ready to give me 20% off, but I declined. 3 days later, got my lens back.

I've already had the repair done, and it turned out ok, but I have issues with the service/cost. Before I rant I want to make sure I have as many solid reasons I think I do.

Is this CPS membership thing for those who live outside of the US too?

ions wrote in post #14293805
How much did it cost?
- What was the cost of the part?
- What was the cost of the labour?

YG2-2064-000 looks like being around US$80 on Ebay so probably a little cheaper from Canon, I'd expect at least a couple of hours labour to replace & calibrate lens afterwards.
Rough guess US$380

so, don't keep us guessing - what did they charge you?

What happened here was this is a lens I bought used in late May, 2011. Three weeks later while on a vacation at the Grand Tetons/Yellowstone the AF died on me. I contacted the seller letting him know. I wasn't blaming him or asking for money back. Just informing. It worked when I picked it up and there was no sign of abuse. Anyway, it wasn't until October that I could afford to get it repaired. There was a miscommunication between myself and the repair guy. I am sure he said the repair would be $200 plus tax and take 10-15 days. That turned into $340 and took over 6 months. Not even a hint of a discount for the incredible delay. Apparently the $200 was "just for the part" which was not clearly stated at the beginning plus $100 an hour labour. My fault for not getting a properly written invoice. The 6 months part came about because his supplier, apparently, could not source the part. I get that can happen and would have no problem with it if the communication wasn't one way. I was the one emailing him every couple of weeks asking for updates. Communication from his end frankly sucked. "It should be on today's Purolator, I'Il let you know later this afternoon." I heard nothing back until I emailed him a couple days later. This happened many times over the 6 months. Many many times. To make matters worse, I had to borrow a friend's Nikon kit for a wedding so I wouldn't have to rent a 24-70.

Someone I know had the same repair done by Canon in Mississauga (Ontario). He sent me a copy of his invoice. The same part, same repair details (calibration, cleaning) and it was $100 cheaper and took something like 10 days (I don't have it in front of me now). After all this I was disappointed to say the least. I was so angry about how this went I was going to shout and make a fuss online about how much this repair guy sucks. In the end I've decided not to mention and just move on. Although not completely my fault I have to shoulder some of the blame for 1 & 2. The lens works well now, what's done is done.

Lessons I learned (that should have already known as they're no-brainers):
1. Get an invoice for repairs to be done.
2. When someone is not communicating properly and taking too long GO GET YOUR STUFF BACK.
3. Just take it/send it to Canon if you don't already know of a reliable repair centre. Yes, I know they may have issues too. Everybody does.

Oh well... at least now it works

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