Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 19 Apr 2012 (Thursday) 14:36
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

24-70L Repair/USM Replacement Question

 
ions
Goldmember
Avatar
1,825 posts
Likes: 10
Joined Nov 2009
Location: Burlington, ON, Canada
     
Apr 19, 2012 14:36 |  #1

Hi,

I have a few questions about getting the USM motor replaced in the 24-70 (part # YG2-2064-000):

How much did it cost?
- What was the cost of the part?
- What was the cost of the labour?
How long did it take from the moment you dropped it off to the moment you picked it up?

If you have a copy of your invoice for this repair I would greatly appreciate seeing a copy (with personal data removed of course).

Cheers,
Chris


Gear: Canon EOS 5D3 | Canon EOS 7D | Canon 24-70L ƒ2.8 | Canon 100L ƒ2.8 | Canon 70-200 ƒ2.8L IS II | Canon 420 EX | Tamrac Evolution 9 | Crumpler 8 MDH | Manfrotto 190QC with 804RC2 head.
flickr (external link)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
Rush87
Senior Member
Avatar
291 posts
Likes: 1
Joined Jan 2011
Location: Qc
     
Apr 19, 2012 18:23 |  #2

I know you're looking for answers, but I'm curious.
What is the problem with the USM?




  
  LOG IN TO REPLY
dachness
Senior Member
298 posts
Joined Dec 2011
Location: Hawaii
     
Apr 19, 2012 18:47 |  #3

Don't have the answer to your question but you may want to consider becoming a CPS Gold member (external link) ($100 for one year membership). It requires 20+ CPS Product Points which you qualify for with your gear. CPS Gold Membership gets you the following:

1 Rear/body Cap Set
1 CPS Pro Strap
Three day repair turnaround
Service loaner: after turnaround
Free clean & check on 2 items
30% repair discount
Free return shipping


Daniel
60D |10-18 f/4.5-5.6 IS STM | Σ 17-50 f/2.8 OS | 70-200 f/2.8L IS II | 430EX II

  
  LOG IN TO REPLY
Charlie
Guess What! I'm Pregnant!
15,747 posts
Gallery: 8 photos
Likes: 5771
Joined Sep 2007
     
Apr 19, 2012 18:59 |  #4

the repair rate is a minimum 370 for that lens, I had a cracked focus window and that's the price I got. I complained about the cost for such a minor operation and they were ready to give me 20% off, but I declined. 3 days later, got my lens back.


Sony A7riii/A9 - FE 12-24/4 - FE 24-240 - CV 21/3.5 - FE 28/2 - FE 35/2.8 - FE 50/1.8 - FE 85/1.8 - EF 135/1.8 Art - F 600/5.6 - CZ 100-300 - Astro Rok 14/2.8 - Tamron 28-75/2.8 RXD, 70-200/2.8 VC

  
  LOG IN TO REPLY
ions
THREAD ­ STARTER
Goldmember
Avatar
1,825 posts
Likes: 10
Joined Nov 2009
Location: Burlington, ON, Canada
     
Apr 20, 2012 20:26 |  #5

I've already had the repair done, and it turned out ok, but I have issues with the service/cost. Before I rant I want to make sure I have as many solid reasons I think I do.


Gear: Canon EOS 5D3 | Canon EOS 7D | Canon 24-70L ƒ2.8 | Canon 100L ƒ2.8 | Canon 70-200 ƒ2.8L IS II | Canon 420 EX | Tamrac Evolution 9 | Crumpler 8 MDH | Manfrotto 190QC with 804RC2 head.
flickr (external link)

  
  LOG IN TO REPLY
FuturamaJSP
Goldmember
Avatar
2,227 posts
Likes: 81
Joined Oct 2009
     
Apr 20, 2012 20:33 |  #6

Is this CPS membership thing for those who live outside of the US too?


They asked me how well I understood theoretical physics. I said I had a theoretical degree in physics. They said welcome aboard! - Fallout New Vegas
blah blah blah
DA (external link)

  
  LOG IN TO REPLY
joeseph
"smells like turd"
Avatar
9,926 posts
Gallery: 109 photos
Likes: 1898
Joined Jan 2004
Location: Auckland, New Zealand
     
Apr 21, 2012 03:26 |  #7

ions wrote in post #14293805 (external link)
How much did it cost?
- What was the cost of the part?
- What was the cost of the labour?

YG2-2064-000 looks like being around US$80 on Ebay so probably a little cheaper from Canon, I'd expect at least a couple of hours labour to replace & calibrate lens afterwards.
Rough guess US$380

so, don't keep us guessing - what did they charge you?


some fairly old canon camera stuff, canon lenses, Manfrotto "thingy", 1D MK II converted for IR, and now an M5
TF posting: here :-)

  
  LOG IN TO REPLY
ions
THREAD ­ STARTER
Goldmember
Avatar
1,825 posts
Likes: 10
Joined Nov 2009
Location: Burlington, ON, Canada
     
May 31, 2012 09:12 |  #8

What happened here was this is a lens I bought used in late May, 2011. Three weeks later while on a vacation at the Grand Tetons/Yellowstone the AF died on me. I contacted the seller letting him know. I wasn't blaming him or asking for money back. Just informing. It worked when I picked it up and there was no sign of abuse. Anyway, it wasn't until October that I could afford to get it repaired. There was a miscommunication between myself and the repair guy. I am sure he said the repair would be $200 plus tax and take 10-15 days. That turned into $340 and took over 6 months. Not even a hint of a discount for the incredible delay. Apparently the $200 was "just for the part" which was not clearly stated at the beginning plus $100 an hour labour. My fault for not getting a properly written invoice. The 6 months part came about because his supplier, apparently, could not source the part. I get that can happen and would have no problem with it if the communication wasn't one way. I was the one emailing him every couple of weeks asking for updates. Communication from his end frankly sucked. "It should be on today's Purolator, I'Il let you know later this afternoon." I heard nothing back until I emailed him a couple days later. This happened many times over the 6 months. Many many times. To make matters worse, I had to borrow a friend's Nikon kit for a wedding so I wouldn't have to rent a 24-70.

Someone I know had the same repair done by Canon in Mississauga (Ontario). He sent me a copy of his invoice. The same part, same repair details (calibration, cleaning) and it was $100 cheaper and took something like 10 days (I don't have it in front of me now). After all this I was disappointed to say the least. I was so angry about how this went I was going to shout and make a fuss online about how much this repair guy sucks. In the end I've decided not to mention and just move on. Although not completely my fault I have to shoulder some of the blame for 1 & 2. The lens works well now, what's done is done.

Lessons I learned (that should have already known as they're no-brainers):
1. Get an invoice for repairs to be done.
2. When someone is not communicating properly and taking too long GO GET YOUR STUFF BACK.
3. Just take it/send it to Canon if you don't already know of a reliable repair centre. Yes, I know they may have issues too. Everybody does.

Oh well... at least now it works

IMAGE: http://farm8.staticflickr.com/7072/7166818298_7854ed7836.jpg
IMAGE LINK: http://www.flickr.com …istopherbrian/7​166818298/  (external link)
Grindstone Creek, Waterdown, Spring 2012 (external link) by Christopher Brian's Photography (external link), on Flickr

IMAGE: http://farm9.staticflickr.com/8021/7104997619_265ba679c4.jpg
IMAGE LINK: http://www.flickr.com …istopherbrian/7​104997619/  (external link)
April Flower, Grape Hyacinth (Muscari, Baby's Breath) (external link) by Christopher Brian's Photography (external link), on Flickr

OH! Almost forgot. Two weeks after getting the lens back it wouldn't mount on a body. The screw, who knows what it's called, that is part of the locking mechanism when mounting a lens was loose and had started to come out. Sigh.

Gear: Canon EOS 5D3 | Canon EOS 7D | Canon 24-70L ƒ2.8 | Canon 100L ƒ2.8 | Canon 70-200 ƒ2.8L IS II | Canon 420 EX | Tamrac Evolution 9 | Crumpler 8 MDH | Manfrotto 190QC with 804RC2 head.
flickr (external link)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

2,646 views & 0 likes for this thread
24-70L Repair/USM Replacement Question
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is oldarc
1028 guests, 315 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.