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Thread started 21 Apr 2012 (Saturday) 19:13
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Best Buy closing 50 stores

 
GaryS1964
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Apr 23, 2012 10:25 |  #31

I bought my T2i from them online. Best deal I could find. Plus I paid for it over 18 months interest free. I very rarely go to the brick & mortar store for anything. It's either buy online or go to Fry's if I need it quick.

My son bought and returned three 46" TVs from them. Two Samsungs and a Sony. They all had problems and Best Buy took them back with no hassle. On the fourth try he got a Sony that worked properly but there was a $200 difference between the online price and the in store price when he went to the store to pick it up after ordering it online. Seems the online department forgot to raise the price back up after the sale. The store manager got involved and although he had to pay the higher price in the store he contacted their online customer support the next business day and because the store manager had thoroughly documented the incident his Best Buy credit card was immediately credited for the $200. Plus he got to pay for it interest free over 36 months.

No big store is perfect and in my opinion Best Buy is no better or worse than any of the others.

Also I don't take any pleasure in seeing any store close. Real people like us loose their jobs when that happens. If you don't like a particular store don't shop there. But don't root for it to close.


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tkbslc
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Apr 23, 2012 10:56 |  #32

Ron Bailey wrote in post #14306702 (external link)
The internet hatchet claims another head.

Sales tax law has a lot to do with it.


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KayakPhotos
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Apr 23, 2012 11:04 |  #33

Hate to be the bearer of bad news guys, but the whole reason that stores like Best Buy have grown so much has been the drive of the American consumer. If people weren't so accepting of cheaper prices at the expense of worse (and much more impersonal) customer service they would never have gotten so big.

Let's face the truth. Cheapness created Wal-Mart and Best Buy is the Wal-Mart of electronics.


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isoMorphic
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Apr 23, 2012 11:31 |  #34

GaryS1964 wrote in post #14313002 (external link)
Real people like us loose their jobs when that happens. If you don't like a particular store don't shop there. But don't root for it to close.

Before stores like Best Buy started to dominate in every major city we had camera shops all over Florida guess how many we have now?

We have less then a handful of real camera shops left and you sure can't buy gaffers tape, umbrellas, backdrops or lighting gear in Best Buy. You talk about jobs but lets be real about what what a company like Best Buy very much like Walmart pays to it's wage slaves. They wont hire someone with a degree to work for Geek Squad because incompetence makes them far more profit. They train these clowns to use a set of tools and methods they designed in house to maximize profits by doing things like not backing up your data and telling you that your MP3s collection had a virus. They will then of course apologize and suggest that you buy some overpriced software to protect your music in the future.

The whole company has become one big cloud of deception from the fake website they were using on in store computers. To the sales where they mark things up prior to trick customers who don't know any better. The sales staff will happily lie to your face so they can sell more $100 HDMI Monster Cables too. The more overpriced junk they sell the more money the manager will get at the end of the year in is big fat bonus. If he makes a really good bonus he might actually let his employees work some overtime so they can make a little bonus too.

I will be glad when all the big box stores are gone in fact it would make price fixing that much more difficult.




  
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NU27D
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Apr 23, 2012 12:00 |  #35

isoMorphic wrote in post #14313334 (external link)
Before stores like Best Buy started to dominate in every major city we had camera shops all over Florida guess how many we have now?

We have less then a handful of real camera shops left and you sure can't buy gaffers tape, umbrellas, backdrops or lighting gear in Best Buy. You talk about jobs but lets be real about what what a company like Best Buy very much like Walmart pays to it's wage slaves. They wont hire someone with a degree to work for Geek Squad because incompetence makes them far more profit. They train these clowns to use a set of tools and methods they designed in house to maximize profits by doing things like not backing up your data and telling you that your MP3s collection had a virus. They will then of course apologize and suggest that you buy some overpriced software to protect your music in the future.

The whole company has become one big cloud of deception from the fake website they were using on in store computers. To the sales where they mark things up prior to trick customers who don't know any better. The sales staff will happily lie to your face so they can sell more $100 HDMI Monster Cables too. The more overpriced junk they sell the more money the manager will get at the end of the year in is big fat bonus. If he makes a really good bonus he might actually let his employees work some overtime so they can make a little bonus too.

I will be glad when all the big box stores are gone in fact it would make price fixing that much more difficult.

Agree, however I'm not sure any other large retailer can be put in the same "box" as the despicable Wallyworld when in comes to the deplorable treatment of workers.
Best Buy has progressively become a showroom for the online merchants. No a lot of buck$ in that format. Without some monumental change in their business model they will undoubtedly become a not so fond memory.

But don't despair...Their recently ousted CEO will get 3.35 million in severance....if he can successfully show his hand wasn't in the cookie jar.
There's some bad Kool Aid being served at America's board meetings.




  
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tkbslc
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Apr 23, 2012 14:17 |  #36

isoMorphic wrote in post #14313334 (external link)
Before stores like Best Buy started to dominate in every major city we had camera shops all over Florida guess how many we have now?

We have less then a handful of real camera shops left and you sure can't buy gaffers tape, umbrellas, backdrops or lighting gear in Best Buy.

You never could buy that stuff at Best Buy, and only recently could you buy good cameras there. I think the blame for the local shops dying is on BHphoto and Adorama, etc, using economies of scale and the internet to out-compete the little guy. A huge factor is that they don't have to charge sales tax in 49 states. Not saying that is bad, but that's a huge factor. We all whine about the local shops dying, but then we all go to those online shops to save money.


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Littlejon ­ Dsgn
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Apr 23, 2012 14:41 as a reply to  @ tkbslc's post |  #37

I hate to see BB closing, we have very few electronics stores in my area. Everyone complains about customer service, I do tons of research before buying anything over $50. By the time I walk into a BB I know exactly what I want and I print off the best online price I can find and I have never had an issue with them not price matching.

I use a CC thru them and get everything at 18month no interest makes it nice and I am able to buy things I normaly could not pay for all upfront. I will admit I do a fair amount of shopping online for 3rd party parts and items but theres nothing better then walking out of a store with your new toy.




  
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S.n.a.f.u.
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Apr 23, 2012 14:46 |  #38

so sad only closing one store in colorado. (i guess we can't all our wishes right)

granted i am not ever happy about people being put out of work, so i guess it is a two edged sword :(


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isoMorphic
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Apr 23, 2012 15:42 |  #39

tkbslc wrote in post #14314283 (external link)
We all whine about the local shops dying, but then we all go to those online shops to save money.

We had a shop about 20 miles from me which gave student discounts to the local college and had everything a film shooter could need. You can't find anything for film anywhere else and most of that stuff ain't shipping free due to hazard handling. Plus they sold lots of grip gear anything Manfrotto pods, heads, speedlights and a few lighting kits and so forth which you could actually try in store.

They even had a studio in the back where they tested stuff and got to be familiar with what they sold. Unlike the camera specialist in Best Buy who knew what the capabilities were but likely never even held an SLR outside the store. I was happy to pay $20 for a roll of grip tape because they only sold good stuff and i did not have to wonder about the quality. The girls who worked there were also photographers and if there was ever a question they could answer.

I was happy to pay a premium and purchased my 70-200 there because i could walk in and walk out with a lens. For the added cost they handled my registration for me put on my UV filter (first one was defective and they swapped it) and made sure i was happy. At Best Buy they hand you a box which you take to the counter with a security sticker that says 15% restocking fee so you don't open or check it in the store. I bought my Manfrotto tripod and head which again my local shop took care of the registration and even assembled it and made sure i was happy. I returned there half a dozen times bought my Canon Grip, Metz 58-AF1, Green Screen, Photo Tent, Filters, Batteries, and much much more.

I am probably the minority but good service and a quality experience is worth it to me. I'd even be happy to pay a 10% premium in store to have a B&H or Adorama near me. :D




  
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koufax80
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Apr 23, 2012 15:57 |  #40

I worked at BBY for over 5 years in the late 90's, early 00's, and cannot stand to walk into one anymore. The employees aren't knowledgeable and most items are way overpriced. I still hate to see stores closing and people losing their jobs. Hopefully BBY figures out consumers aren't going to pay their high prices AND get brow-beaten into buying overpriced accessories they don't need.


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tkbslc
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Apr 23, 2012 16:20 |  #41

Overpriced accessories is the only way they make ends meet. I worked at a similar store and markup on most electronics items (like computers, printers, cameras, etc) is only 3-5%. The add-ons are marked up 60-90%. They likely make more profit on the $50 HDMI cable than they do the $1000 TV! Service plans are almost pure profit, too.


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Keltab
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Apr 23, 2012 16:52 |  #42

As a former CompUSA manager, I have seen the rise and fall of a big box store. Now they are owned (or were at least) by Tiger Direct - an online store. They built-in their own failure, as Best Buy seems to be doing also.
Competition with pricing, knowledge, tax (or not), and service will default to the best provider. As of now, that makes online stores the winners. If brick and mortar stores could operate at a large enough profit and provide better service - with close to the same as internet pricing, then B&M stores could compete. That is a difficult challenge for any store. If we move to a standard tax regardless of purchase location - that would even a lot of the playing field.
Retail chains that count on underpaid staff, compensate based on sales of add-ons (warranty, training, accessories), or expect the public to pay without knowledge of internet prices will fail. How they can ll go this long without realizing that makes me worry for the average consumer.



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isoMorphic
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Apr 23, 2012 17:31 |  #43

tkbslc wrote in post #14315048 (external link)
They likely make more profit on the $50 HDMI cable than they do the $1000 TV! Service plans are almost pure profit, too.

How did Best Buy survive years ago when it used to offer fairly competitive prices and yet it's struggling now when the markups are higher then ever?




  
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NU27D
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Apr 23, 2012 21:44 |  #44

isoMorphic wrote in post #14315405 (external link)
How did Best Buy survive years ago when it used to offer fairly competitive prices and yet it's struggling now when the markups are higher then ever?

Less market share and more overhead than the onlines. Years ago their main hurdle was Circuit City. After they went "mammary glands up" BB raised their prices thinking they had a captive audience and drove folks off to other sources......mostly online. Brick & Mortar costs are considerably higher. We all buy things online now that 10 years we'd been reluctant or just plain scared to death to attempt.
Like so many things...there's a honeymoon....a marriage...a divorce..... and a new!
Right about now BB's wife no longer is speaking!;)




  
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tkbslc
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Apr 23, 2012 23:07 |  #45

isoMorphic wrote in post #14315405 (external link)
How did Best Buy survive years ago when it used to offer fairly competitive prices and yet it's struggling now when the markups are higher then ever?

Years ago you couldn't buy the same cable for $2 on ebay direct from China.


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Best Buy closing 50 stores
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