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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 21 Apr 2012 (Saturday) 20:09
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Would you return this refurb 60D?

 
rpadula
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Apr 21, 2012 20:09 |  #1

Hi everyone,

My name is Rich and I'm new here.

The last time I used an SLR was about 20 years ago. It was a Canon AE-1 and the kit lens back then was the 50mm 1.8. I've always had point & shoot and cell phone cameras around to capture life's moments, but all those snapshots look the same to me. I'm looking to change and improve. Plus, my main hobby for the past 15 years has been flying and it would be nice to have a cheaper activity (although in looking at the prices of L lenses, I may be mistaken!). I have learned a lot reading these forums the past few weeks.

So, I am back where I started: I ordered a refurbished 60D with 50mm/1.8 earlier this week with the 20% off coupon. Today I was getting to know the camera when something caught my eye in the viewfinder. I had it about a foot away from my eye, light was shining through and it looked like a smudge or fingerprint. No problem, I thought, I'll just clean it with a Q tip but it would not come off. I slid the eyecup off to make sure I could get at it, but I couldn't. Whatever this stuff is, it's inside the viewfinder! I have attached two pics of it. It almost looks like some kind of residue.

I think I know what I'm going to do, but I'll put this question to the forum: should I return it and ask for a replacement?

Thanks,
Rich


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Davivascaino
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Apr 21, 2012 20:16 |  #2

yes, canon will fix it for sure or will send another one.


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cfcRebel
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Apr 21, 2012 20:23 |  #3

Definitely send it back.
Welcome to the forum Rich! :D


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dave ­ kadolph
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Apr 21, 2012 20:27 as a reply to  @ cfcRebel's post |  #4

If it was mine it would go back--

So much for the myth that refurbs get a complete going over. ;)


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BryantFC
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Apr 21, 2012 20:32 |  #5

Wow, yeah i would return that immediately.


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GregoryF
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Apr 21, 2012 20:34 |  #6

Yes. Definitely send it back. Canon will take care of you. Oh and welcome to the Forum!


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rick_reno
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Apr 21, 2012 21:47 |  #7

Welcome Rich - and send that body back.




  
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guitarfish
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Apr 21, 2012 21:48 |  #8

No, keep it. It might grow on you..literally!

Yuck, send 'er back!




  
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Demostene
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Apr 21, 2012 21:54 |  #9
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jrbdmb
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Apr 21, 2012 22:19 |  #10

That's the nice thing about a refurb Canon DSLR - 14 day return, 90 day warranty, 20% - 40% off new retail.


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mwsilver
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Apr 21, 2012 22:51 |  #11

rpadula wrote in post #14305445 (external link)
Hi everyone,

My name is Rich and I'm new here.

The last time I used an SLR was about 20 years ago. It was a Canon AE-1 and the kit lens back then was the 50mm 1.8. I've always had point & shoot and cell phone cameras around to capture life's moments, but all those snapshots look the same to me. I'm looking to change and improve. Plus, my main hobby for the past 15 years has been flying and it would be nice to have a cheaper activity (although in looking at the prices of L lenses, I may be mistaken!). I have learned a lot reading these forums the past few weeks.

So, I am back where I started: I ordered a refurbished 60D with 50mm/1.8 earlier this week with the 20% off coupon. Today I was getting to know the camera when something caught my eye in the viewfinder. I had it about a foot away from my eye, light was shining through and it looked like a smudge or fingerprint. No problem, I thought, I'll just clean it with a Q tip but it would not come off. I slid the eyecup off to make sure I could get at it, but I couldn't. Whatever this stuff is, it's inside the viewfinder! I have attached two pics of it. It almost looks like some kind of residue.

I think I know what I'm going to do, but I'll put this question to the forum: should I return it and ask for a replacement?

Thanks,
Rich

I'm curious how much you saved over buying new. A new one will generally cost $899 or a bit less. Did you save enough to make buying used worthwhile?


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mjmackinnon
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Apr 21, 2012 23:06 |  #12

guitarfish wrote in post #14305869 (external link)
No, keep it. It might grow on you..literally!

and with some training, you might not even need to be behind the camera for it to take photographs for you..

Yes, send it back, and I'd give them a call and ask to speak with the manager. Send him the photo's and say that you'd like them to give you something for your trouble. You should not have to waste your time on products that were supposed to been inspected as part of the Referb program. I'd push for an upgrade from the 50f/1.8 to a 50f/1.4, or a couple of spare batteries.

If he doesn't agree, go up the food chain. This is Canon you're buying from, not Goodwill.


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TheRightLight
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Apr 21, 2012 23:10 |  #13
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Canon's track record when it comes to refurbished items isn't quite as clean as the internet would have you believe.
That being said, I still buy them, because the money you save overrides most of the flaws you encounter.

However, if I were you, I would send that particular camera back. This seems pretty extreme.


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coldcuts113
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Apr 21, 2012 23:13 |  #14

Send it back. I've had good luck with 2 refurb bodies from Canon, but in this case it would go back asap. With that said, I just got my 5d mkiii w/ 24-105 and the lens isn't working properly. If the AD doesn't swap it out, I'll be calling Canon on Monday as well as you.


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Gregg.Siam
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Apr 21, 2012 23:19 |  #15

mjmackinnon wrote in post #14306177 (external link)
and with some training, you might not even need to be behind the camera for it to take photographs for you..

Yes, send it back, and I'd give them a call and ask to speak with the manager. Send him the photo's and say that you'd like them to give you something for your trouble. You should not have to waste your time on products that were supposed to been inspected as part of the Referb program. I'd push for an upgrade from the 50f/1.8 to a 50f/1.4, or a couple of spare batteries.

If he doesn't agree, go up the food chain. This is Canon you're buying from, not Goodwill.

I really hate people that use crap tactics like this. Sure, it's not bad to ask for something, but going from a 50mm f/1.8 to a f/1.4 is asking a lot. Do you really expect them to not only lose all profits, but take a loss just to accommodate your sense of entitlement? Bemoaning up the chain for something you don't really deserve is a douche move.


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Would you return this refurb 60D?
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