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FORUMS Marketplace & Market Info Market Watch 
Thread started 19 May 2012 (Saturday) 03:13
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Adorama Sells Used Scratched Up Camera as New_ Very Disappointed

 
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hhuy888
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May 19, 2012 03:13 |  #1

I really liked my 5D3 and decided to sell a bunch of stuff to get enough money to buy another 5D3.

Just got the delievery today, opened the brown box and surprised to see the camera box was pretty messed up already:

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Ok, maybe they did not pack well before sending out. Then I opened the box and noticed the camera strap bag has been opened before:
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A little disappointed. Next, I saw the battery bag looked quite used and old:
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By that time, I came to the conclusion that Adorama sent me a used camera, I opened the 5D3 camera plastic wrap and found it already scratched up near the hot shoe:
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Now, these were scratches, not dirty marks. And I was totally disappointed that Adorama sent me a $3500 camera used and scratched up as a new one.

Has anyone experienced similar situations buying from Adorama?

hhuy
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joeuen
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May 19, 2012 03:16 |  #2

Best if you get in contact with them ASAP and get it sorted.




  
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kdrk888
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May 19, 2012 03:21 |  #3

Probably somehwere something got messed up. Adorama is a very reputable dealer, I have never had anything but excellent service from them. I am sure they will take care of it.


Douglas
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dudemanppl
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May 19, 2012 03:28 |  #4

You are clearly not a photographer.




  
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Jofa
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May 19, 2012 03:38 |  #5

I'm a photographer and I want my 'purchased new' equipment to be new. Otherwise I'd pay less.


Camera: 7D + Grip, Glass: Sigmas: 10-20mm f/3.5, 30mm f/1.4, 50mm f/1.4, 85mm f/1.4, 150mm f/2.8 OS. + light.

  
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lyttleviet
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May 19, 2012 04:01 |  #6

Its a mistake and they will own up to it. Even if they sent it on purpose, as soon as you complain, they will send you a new one at no additional charge and just have you send that one back.


www.opulentphotography​.com (external link)

  
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PaulB
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May 19, 2012 04:14 |  #7

Is this post just to vent, or to shame the retailer?

If the former you should have thought longer before you clicked post.
If the latter, what are you hoping to gain?

Just my thoughts.




  
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kram
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May 19, 2012 05:22 |  #8

dudemanppl wrote in post #14454006 (external link)
You are clearly not a photographer.

Why? I would be irritated too if my 'new' camera really isn't. It should be mine to scratch :)


Canon 7D , Canon 6D, 100-400 L, 24-105 F4 L, 50 F1.4, Tokina 12-24 F4, Kenko Teleplus Pro DG 1.4X Extender
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General_T
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May 19, 2012 05:32 |  #9

Hi hhuy888,

Totally agree with you on this one. I'd be livid. New is new...period. How are you supposed to know what this camera has been through. You do not sell something as new that clearly isn't.

Would be curious to know how many shutter actuations are already on this camera.

It is a big hassle for you ans a big disappointment...but as others have said Adorama will "make it right"...and maybe throw in a free battery grip for your inconveinence??:)


Canon 5D Mk III | 24-105 F4 L IS USM | 100 F2.8 L Macro IS USM | 70-200 MK II F2.8 L IS USM|580 EX II

  
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John_T
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May 19, 2012 05:39 |  #10

Calling Helen!

Helen, report in!


Canon : EOS R : 5DIV : 5DS R : 5DIII : 7DII : 40 2.8 : 50 1.4 : 35L : 85L : 100L IS Macro : 135L : 16-35L II : RF-24-105L IS : 70-200L II : 100-400L IS II : 1.4x & 2x TC III : 600EX-RT : 580EX : 430EX : G1XII : Markins Q10 & Q3T : Jobu Gimbal : Manfrotto Underware : etc...

  
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CHASLX200
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May 19, 2012 05:46 |  #11

I would never buy from them.




  
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h14nha
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May 19, 2012 05:52 |  #12

lyttleviet wrote in post #14454058 (external link)
Its a mistake and they will own up to it. Even if they sent it on purpose, as soon as you complain, they will send you a new one at no additional charge and just have you send that one back.

I participated in a post like this the other day. A poster taking a lens with a 30 day refund policy, took a lens back to take another out and got caught out returning a marked lens.
This is the result of fickle people trying out equipment then returning it. As I stated at the time I didn't agree with this policy. Refunds should be for damaged/faulty goods only. This post is a clear example of what happens to those 'returned as new' products.

Lyttleviet is right, they will sort it out for you but, I suspect this is more 'policy' than error.


Ian
There's no fool like an old skool fool :D
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You-by-Lou
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May 19, 2012 06:09 |  #13

CHASLX200 wrote in post #14454198 (external link)
I would never buy from them.


based on what?

great selection?
fast shipping?
amazing service department?
great prices?
presence on this board?
friendly staff?
cool location?

I have only had wonderful experiences with them
nor have I ever had a problem that had to be rectified
and with that said....anything that has ever come up here has been well taken care of


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KhaledA
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May 19, 2012 06:10 |  #14

Well, I guess those returned goods are gonna go somewhere, though I'd call them, they'd sort it out.


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CHASLX200
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May 19, 2012 06:14 |  #15

You-by-Lou wrote in post #14454240 (external link)
based on what?

great selection?
fast shipping?
amazing service department?
great prices?
presence on this board?
friendly staff?
cool location?

I have only had wonderful experiences with them
nor have I ever had a problem that had to be rectified
and with that said....anything that has ever come up here has been well taken care of

They had a buy back program back in the 80's. I had sent them a Celestron Comet catcher and a SP- mount and they wanted to pay me $80 for the whole setup. What a rip off.




  
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Adorama Sells Used Scratched Up Camera as New_ Very Disappointed
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