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FORUMS Marketplace & Market Info Market Watch 
Thread started 19 May 2012 (Saturday) 03:13
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Adorama Sells Used Scratched Up Camera as New_ Very Disappointed

 
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davidc502
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May 19, 2012 07:49 |  #31

Here's the bottom line..... Are there any actuations on the shutter?

#1. The box is banged up.... That happens all the time by postage, and you'd rather have that banged up then the camera.
#2. The strap package looks like it's been opened before? What's the condition of the strap?
#3. The battery packaging looks torn/melted. You're going to take the battery right out and start using it, so I wouldn't worry about it.
#4. << This one concerns me the most. Scratched goods of any sort when buying new is not acceptable. Try to get a discount or have them send you another camera.

I guess what I would do is to see if Adorama would be willing to give you a discount for recieving a scratched camera. Everything else like the box and packaging is just that -- packaging. The camera being scratched is another story, and they should do something about it.

If you end up dealing with Adorama I would not bring up the condition of the box. However, I would bring up that the strap looks like it's been used as well as the battery.


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Giorgos
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May 19, 2012 07:55 |  #32

mjmackinnon wrote in post #14454402 (external link)
To the OP. Have you ever heard of lights? I figure that you are using f/1.6 for light reasons, but shallow DOF makes it harder to see what you are trying to show. The point someone made about not being a photographer.. I think it was about the photo's you gave.

There are many companies that give a 30day return policy. The problem is not the policy but the way that the store is handling it. They should return the open product back to the OEM and they resell is as refurb. Or other stores give a discount as an open package. But is should never get sent back out as new. Shame goes to the store.

i think the op is ok giving dof like this. at hot shoe pic it helps to see the scratch instantly, as for the guy who said that the op isnt a photog well he is just a troll.
i would be very angry if i got a similar camera bought as new.
shame on adorama thanks for heads up


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davidc502
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May 19, 2012 07:55 |  #33

TijmenDal wrote in post #14454276 (external link)
Holy ****. Talkin' about taking whining to the next level.

- The wrap of you Canon strap (which no-one uses anyway) has been opened!
- And the wrap of your battery looks old? OMG!
- The camera has been 'scratched' up? Dude, talkin' about pixel-peeping. The chance your camera will have something similar like that in two weeks (granted you use it). I couldn't even see what you meant till you showed the crop...

Just go out and use it and stop paying attention to such incredibly minor details. Call me a hater, but this is ridiculous.

I normally would agree with you, but the dude spent 3500.00 on a camera body. I think he should expect it to be in perfect/unused condition. Yes, we could overlook the box, strap bag and battery bag, but the camera being scratched is a different story. After all, if the camera is scratched, what else has been done to the camera that you can't see? Who would want to take that chance?

The OP should either get a discount or sent a new camera. After all, that's what he paid for.


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URLphotographer
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May 19, 2012 08:01 as a reply to  @ davidc502's post |  #34

Agree with the OP. A new camera should come in new condition, not slightly used. Since mkiii's are hard to come by, I'd suggest taking a discount (if given an option) vice sending it back...you never know when they'll get another one.

Agree with a previous post, the camera will eventually get scratched up...but it's first scar should come from the owner.




  
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Jofa
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May 19, 2012 08:09 |  #35

My main concern would be that if the person who had previously used the camera had dropped it or managed to make other 'hidden' damage, how would anyone(new owner/adorama/canon) be able to tell if it's perfectly good or if it's about to fail in couple thousand shutter actuations? I know from various different scenarios(cars etc) that even the factory's diagnostics may fail to see this kind of damage let alone any dealer without the expensive diag. equipment. Of course there are some new cameras which develop a problem sooner than expected, but this is still a major issue to be aware of.

At least I've had my 7D for 3 years now and it's still without a scratch! So that scratch could be something far worse than just a visible mark.


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Bear ­ Dale
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May 19, 2012 08:15 |  #36

If you pay for new, the expectation of receiving new is NOT unreasonable!


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harcosparky
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May 19, 2012 08:17 |  #37

If you pay $3,500 for a new camera you must get a NEW CAMERA

Is that really hard to understand.

IF Adorama desires to resell/reship opened bodies regardless of shutter count they should do like other " open box " vendors do, disclose it was opened and DISCOUNT the selling price.

In this case not only did the body have marks on it. that could happened from someone just opening the box to look at the body but both the battery and strap had been opened indicating to me that they had been installed on the body.

Maybe the sold/shipped a 'display model', but that is still used goods.




  
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tupper
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May 19, 2012 08:20 |  #38

As stated previously, check the shutter count to see if its higher than a few 'test' shots.


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May 19, 2012 08:24 |  #39

.....


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PaulB
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May 19, 2012 08:29 as a reply to  @ tupper's post |  #40

I'm not criticising the OP at all for wanting a new camera for a new camera price.
I would be straight onto the retailer myself if this had happened to me.
What I am worried about is the OP (there are many others doing this too) posting all this on the Forum before he gives the retailer a chance to either explain or replace.
Simple really, does the OP think he has anything to gain by posting here first?




  
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cristphoto
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May 19, 2012 08:34 |  #41

I have been doing business with Adorama for years with never a problem. Yes there is a minor scratch on the body and the plastic appears torn. It's also possible the package left the Canon factory in this condition. Simply contact Adorama and they will make it all right.


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harcosparky
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May 19, 2012 08:40 |  #42

PaulB wrote in post #14454536 (external link)
What I am worried about is the OP (there are many others doing this too) posting all this on the Forum before he gives the retailer a chance to either explain or replace.

With this I definitely have to agree. I've seen guys make threads like this on other forums for other products and they make the claim ...

Well I called ABC Co and they said " ___________ "

I'd ask ... " well who did you speak with at ABC " and they said " i dunno "

If you have a problem with a company, CALL THEM FIRST

Document EVERY CALL/CONTACT

Companies at times do have bad employees and if you cannot identify who you spoke with in a prior contact, you cannot expect that company to resolve any issue with that initial contact.

After you have exhausted all means and the problem still exists then feel free to start an online **** frenzy! :D


ADORAMA seems to enjoy a good reputation ..... why muddy it up without giving them a fair chance to clear up the issue.


I still stand by my earlier post ....... When you pay $3500 for a NEW CAMERA, you should get a NEW CAMERA.




  
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Brian_R
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May 19, 2012 08:40 |  #43

cristphoto wrote in post #14454552 (external link)
I have been doing business with Adorama for years with never a problem. Yes there is a minor scratch on the body and the plastic appears torn. It's also possible the package left the Canon factory in this condition. Simply contact Adorama and they will make it all right.

that.

i think you are overly critical and dont recognize that this could also be canons fault and mail service for box damage which is honestly not a big deal.

check the shutter count and if the camera is indeed used then get mad. if not enjoy your new camera because not everyone has the ability to have a 5D3 much less 2 of them




  
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contaxgary
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May 19, 2012 09:48 |  #44

I've ordered from them for years without such a problem. I suspect that this one just got by them. I would want another camera and pronto. You spent a lot of money and they will certainly make good on this. I suppose that your post was a bit of a fishing exercise to see if this is a regular problem, or not. Personally, I would have contacted them first.




  
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DarthVader
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May 19, 2012 10:01 |  #45

Adorama has made a mistake obviously but hopefully getting a used camera it's not a life or death situation for you.


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Adorama Sells Used Scratched Up Camera as New_ Very Disappointed
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