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Thread started 29 May 2012 (Tuesday) 06:54
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Canon factory service center recommendation?

 
oharing
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May 29, 2012 06:54 |  #1

One of my lenses needs repair. I have checked Canon's website and gave me three options to ship my lens for repair: http://www.usa.canon.c​om …ef_lenses/ts_e_​90mm_f_2_8 (external link)

Is there any of these you recommend more than the other two (in case you dealt with these repair centers before)?
Is there one you don't recommend based on previous bad experience?

Thanks a lot!


Miami Wedding Photographers (external link)

  
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honeyf
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Jun 02, 2012 02:12 |  #2

Hi I had dropped my 16-35 L and it broke in to 2 pieces, I took it in, this was in LA, and Its been fixes, it took them one week, and today I still use the same... recommended




  
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nightcat
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Jun 02, 2012 06:53 |  #3

The NJ center is excellent!




  
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Keith_D
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Jun 02, 2012 08:52 as a reply to  @ nightcat's post |  #4

I've heard good things about the NJ center. I do not have any personal experience, though.




  
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Andrew_WOT
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Jun 02, 2012 11:07 |  #5

Not Irvine.




  
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Stone ­ 13
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Jun 02, 2012 11:40 |  #6

The Jamesburg, NJ center gets my recommendation. I've visited there a few times and find their service to be top notch.

The Newport news center also gave good service but their turnaround time was longer.


Ken
Fujifilm X100T | 5D III gripped |35L | 24-70 2.8L II | 70-200 2.8L IS II | 85 1.8 | 430 EX II | Yongnuo YN-568EX | Billingham 445 | Think Tank UD 60 |

  
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snowblower
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Jun 02, 2012 12:43 |  #7

I've had great service with Irvine but I'm in California and a short distance away. I would have no problem sending any of my equipment to Irvine. With that said, if you get good comments about NJ too why not send it the shorter distance.


Canon 1D-X Mk II | Canon 1D-X | Canon 5DIII |Canon 8-15 F4L Fisheye | Canon 16-35 F2.8L | Canon 24-70 F2.8L II | Canon 35 F1.4L II | Canon 50 F1.2L | Canon 85 F1.2L II | Canon 70-200 F2.8L II IS | Canon 400 f2.8L | Canon 200-400 f4 IS Extender 1.4xL | Canon 800 F5.6L | Speed Light 600 EX II x6

  
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lilkngster
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Jun 02, 2012 22:50 |  #8

NJ, mailed in and drop off, nothing has ever had to go back and turn around was quick.


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Nick5
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Jun 02, 2012 23:47 |  #9

I live near the NJ Service Center and have received excellent service.


Canon 5D Mark III (x2), BG-E11 Grips, Canon Lenses 16-35 f/4 L IS, 17-40 f/4 L, 24-70 f/4 L IS, 70-200 f/2.8 L IS II, 70-200 f/4 L IS, 70-200 f/4 L IS Version II, 100-400 f/4.5-5.6 L IS Version II, TS-E 24 f/3.5 L II, 100 f/2.8 L Macro IS, 10-22 f3.5-4.5, 17-55 f/2.8 L IS, 85 f/1.8, Canon 1.4 Extender III, 5 Canon 600 EX-RT, 2 Canon ST-E3 Transmitters, Canon PRO-300 Printer

  
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TaDa
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Jun 03, 2012 07:12 |  #10

Jamesburg all the way


Name is Peter and here is my gear:
Canon 5D II, Canon 7D, Canon 40D
Glass - Zeiss 21 f/2.8 ZE, Canon 35 f/1.4L, Canon 40 f/2.8 STM, Canon 24-70 f/2.8
L, Canon 85 f/1.2L II, Canon 70-200 f/2.8L IS II, Canon 500 f/4L IS
Speedlite 580ex II, 430ex - Gitzo GT-3541XLS w/ Arca B1

  
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oharing
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Jul 03, 2012 21:04 |  #11

Awesome! I will use Jamesburg!!!


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RPCrowe
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Jul 03, 2012 21:31 as a reply to  @ oharing's post |  #12

I have had very good results from Irvine. I sent in a 350D which did not focus correctly; a 10D which just stopped shooting and a 40D which I broke falling down a slippery slope in Alaska... They returned each camera within a week and they all worked perfectly...


See my images at http://rpcrowe.smugmug​.com/ (external link)

  
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chenga732
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Jul 03, 2012 21:39 |  #13

I would agree with the Jamesburg location!!! Excellent service and staff.


Xsi|24-105mm f4.0|70-200mm f4.0|85mm f.18

  
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Invertalon
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Jul 03, 2012 21:48 |  #14

NJ for sure.


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baput88
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Jul 03, 2012 22:38 |  #15

nightcat wrote in post #14519930 (external link)
The NJ center is excellent!

I have had nothing but good things to say about the NJ center. I have sent many Canon lenses there.




  
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Canon factory service center recommendation?
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