mileslong24 Senior Member 508 posts Likes: 13 Joined Jun 2011 More info | Jun 02, 2012 10:52 | #1 I was going to send back a lens for an exchange and was wondering if anyone knew if the 30 day policy is from date it's postmarked to be returned or if it has to be to the return center within 30 days. I would assume postmarked but wanted to be sure before packaging it up and paying for shipping. I tried calling but they're closed on Saturday.
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kfreels Goldmember  4,297 posts Likes: 11 Joined Aug 2010 Location: Princeton, IN More info | Jun 02, 2012 21:11 | #2 mileslong24 wrote in post #14520537  I was going to send back a lens for an exchange and was wondering if anyone knew if the 30 day policy is from date it's postmarked to be returned or if it has to be to the return center within 30 days. I would assume postmarked but wanted to be sure before packaging it up and paying for shipping. I tried calling but they're closed on Saturday. Call them as soon as they open. I've found them to be very accomodating even when things are just outside the window. They are very reasonable. I'm sure you won't have any problems if you are 30 days from the delivery date when you request your RMA. If you are have problems, Helen Oster from Adorama is a longtime member here. Look her up in the member list and get her input. I am serious....and don't call me Shirley.
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philwillmedia Cream of the Crop 5,253 posts Gallery: 2 photos Likes: 25 Joined Nov 2008 Location: "...just south of the 23rd Paralell..." More info | Jun 03, 2012 03:41 | #3 Send a PM to Helen Oster. Regards, Phil
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HelenOster That's me!  4,593 posts Likes: 659 Joined Jul 2008 Location: New York More info | Jun 03, 2012 09:32 | #4 mileslong24 wrote in post #14520537 I was going to send back a lens for an exchange and was wondering if anyone knew if the 30 day policy is from date it's postmarked to be returned or if it has to be to the return center within 30 days. I would assume postmarked but wanted to be sure before packaging it up and paying for shipping. I tried calling but they're closed on Saturday. Officially the 30 days starts from the date you receive it and needs to be back with us by the 30th day. But if it's only going to be a day or 2 off, email me: Helen@adorama.com
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philwillmedia Cream of the Crop 5,253 posts Gallery: 2 photos Likes: 25 Joined Nov 2008 Location: "...just south of the 23rd Paralell..." More info | Jun 03, 2012 10:12 | #5 ^^^^^^^^ Regards, Phil
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HelenOster That's me! 4,593 posts Likes: 659 Joined Jul 2008 Location: New York More info | Jun 03, 2012 10:21 | #6 philwillmedia wrote in post #14524287 ^^^^^^^^ See...told ya. Right on cue "Little Miss Fix-it" is on the case.
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kfreels Goldmember 4,297 posts Likes: 11 Joined Aug 2010 Location: Princeton, IN More info | Yep. And another reason to buy from Adorama. I am serious....and don't call me Shirley.
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