My awesome Canon service experience

So....I've been putting off sending my 7D in for service due to not wanting to be without it and the cost of repair since it was a over a year since I purchased a refurbished model.The time had come when I just had to have it fixed. This was the first time that I've sent used Canon for service. My issue was with an intermittent ERR 20 message and the camera not reading the batteries.

The camera was received by Canon on Friday of last week. Monday morning, I got an e-mail stating the receipt and inspection of the camera and that the camera would be repaired at NO CHARGE and shipped back within 7 days. Yesterday afternoon (Tuesday) the camera arrived back at my doorstep. I just can't imagine service to be any better!

As for the repair " A part was out of position causing error 20 to be displayed. Product functions confirmed. Repaired bottom PCB screw. Adjusted exposure & focus, cleaned C-mos and checked all factory specs. Updated firmware"

I'm a happy camper .

Glad it all worked out for you, and good to hear!

What facility performed the service?

BufordFZ1 wrote in post #14605422
What facility performed the service?

Jamesburg, NJ. I used it based on feedback in this forum and because of the proximity of where I live.

That's awesome! Thanks for sharing your experience.

Bryan

Nice to see someone post a good experience for a change, glad it worked out for you. The fixed a lens for me that's dropped for no charge as well aa few years back.

I've had superb very fast service out of the Jamesburg facility twice this year.

pfjbaldwin wrote in post #14609064
I've had superb very fast service out of the Jamesburg facility twice this year.

If I need service on one of my cameras or lenses, I know where I'm going to go now.

Bryan