it sounds like you have not tested the focus rigorously...I would test this by single center focus shooting at a particular key on keyboard (like "G" so you review the image whether the keys in front or back are more focused than your intended target) at different focal length (in this case at 70, 100 150, 200mm) on a tripod using using timer/ext shutter release. You also have to test against aperture (ex. using 2.8, 4, 5.6, 8, 9, 11, 14, and F22 at 70, 100,150, and 200mm lengths). review the images at 100% and crop the center image of each sample condition to compare them side by side. Youll notice that images will be soft at the widest aperture 2.8 or 4 (depending what 70-200mm you have) and at extreme focal lengths (70 and at 200mm). After reviewing the images, you can micro-adjust the images if its really front or back focusing (use small increments to see improvements ex. -15, -10, -5, 0, +5, +10, +15, and +20). this is a lot to test and will take time. But youll be able to tell whether it really needs to be sent in or not