The current version of EOS Utility and Digital Photo Pro from Canon don't support the 10D and earlier models.
You need to either find an older version of those Canon softwares (I don't know what particular version, and probably wouldn't bother unless she needs to use EOS Utilities to shoot tethered or something, if that's even possible with 10D) or...
Get a third party softwares such as Adobe Elements. It will work fine with the 10D's CRW RAW files. Or shoot JPEGs and those will work with practically anything.
Don't tether the camera to download images. Get a compact flash card reader and use that. Since it's a laptop, it probably uses an ExpressCard memory card reader. Those can be fast... very fast downloading. Faster than connecting the camera via USB 2.0 (but might not be as fast as USB 3 or Firewire 800). You can simply do a drag and drop to transfer/copy files, or use the downloading utility of any software that's being used.
Windows 7/64 bit will have trouble viewing many types of RAW files directly (in Windows Explorer). AFAIK, Canon hasn't offered a codec for that yet. I bought a codec called FastPictureViewer for $15 and installed it, to be able to preview thumbnails of all sorts of RAW files within Explorer. Not just Canon... Oly, Nikon, Sony, Pentax... they all will display as thumbnails (just set Explorer to "Large" or "Extra Large Icon" view). It works with Vista or any other 64 bit Windows OS, too.
10D is a great little camera. It's a little hard on batteries, so have spares available (just get cheap third party BP511A clones off eBay or elsewhere, they'll work fine). The BG-ED3 battery/vertical grip offered to fit 10D is one of the nicest Canon made for DSLRs, too.