Best Buy dropped my camera

Honestly just about every DSLR camera body box I've had over the years has had corner damage on the box.

cameras are very well packed, but I would have asked for another on the spot. Odds are very small that the camera was damaged, but I would hate to be the exception. Let'em sell it to someone else...

"One often meets his destiny on the path he takes to avoid it". For all you know the next copy you get will have some other major problem or have a shutter failure far sooner than this one.

Seriously, just test the camera and make sure it works. You have a 1 year warranty, and the camera is packaged in bubble wrap inside a cardboard compartment inside a box.

There is nothing that is going to happen to it from a fall 3 feet down.

Watch this video if you need convincing
http://www.youtube.com​/watch?v=D1tTBncIsm8
http://www.youtube.com …WzsXeXCwuc&feat​ure=fvwrel

Definitey take it back -and soon! OK it may work, but read the manual on care - no violent shocks etc.
If you went back immediately and explained you'd read the manual and therefore were concerned and wanted a different one.
1. Their employee damaged it, under the law of Agency employers are liable for the actions of their agent (=employees)
2. If it was pre the actual cash till transaction then its the shops problem anyway even if you dropped it.
3. If you don't swap it now [having photographed the serial no. first on box and the body] and it dies in month 13! won't you feel foolish.
4. Yes some of the posters are right, goods get a shocking amount of abuse in transit. But the majority of the time its cushioned on a pallet - from Canon right to Best Buys Main warehouse - a pallet takes a lot of the punishment away from the unit box.
5. In the EU laws have severely reduced packaging to a ludicrous level; so they are no longer truly protected.
6. Had this with a CD player once cheeky bastard had the nerve to say 'they can take it'. I simply picked up the most expensive CD player in the shop and held it out with one hand and said 'are you sure about that ?' Guess what all nonsense instantly stopped and an immeadiate replacement was offerred.
7. Oh a neat trick if they try denying their employee dropped it - give them a cheque for £11 and ask for copies of all tapes that day with you on it. Data protection act says they have to give it to you - unless they have a sign [clearly on display] saying you are being videoed.
8. Finally to all the people who say you are being far too fussy bla, bla, ask a simple question if it broke after say 3 months and you told Canon you'd dropped it from 3 ft high, do you think Canon would repair it under warranty - I think not - 'cos they aint built to take that kind of abuse. But sure they do - some of the time!

Not sure about your laws but they generally have something similar.

Submariner wrote in post #14676444
Definitey take it back -and soon! OK it may work, but read the manual on care - no violent shocks etc.
If you went back immediately and explained you'd read the manual and therefore were concerned and wanted a different one.
1. Their employee damaged it, under the law of Agency employers are liable for the actions of their agent (=employees)
2. If it was pre the actual cash till transaction then its the shops problem anyway even if you dropped it.
3. If you don't swap it now [having photographed the serial no. first on box and the body] and it dies in month 13! won't you feel foolish.
4. Yes some of the posters are right, goods get a shocking amount of abuse in transit. But the majority of the time its cushioned on a pallet - from Canon right to Best Buys Main warehouse - a pallet takes a lot of the punishment away from the unit box.
5. In the EU laws have severely reduced packaging to a ludicrous level; so they are no longer truly protected.
6. Had this with a CD player once cheeky bastard had the nerve to say 'they can take it'. I simply picked up the most expensive CD player in the shop and held it out with one hand and said 'are you sure about that ?' Guess what all nonsense instantly stopped and an immeadiate replacement was offerred.
7. Oh a neat trick if they try denying their employee dropped it - give them a cheque for £11 and ask for copies of all tapes that day with you on it. Data protection act says they have to give it to you - unless they have a sign [clearly on display] saying you are being videoed.
8. Finally to all the people who say you are being far too fussy bla, bla, ask a simple question if it broke after say 3 months and you told Canon you'd dropped it from 3 ft high, do you think Canon would repair it under warranty - I think not - 'cos they aint built to take that kind of abuse. But sure they do - some of the time!

Not sure about your laws but they generally have something similar.

Not the same here in the states, and if there is something broke from the fall, it won't wait 3 months to show up. I could drop kick a camera box with a camera packaged up inside, and it would not be damaged at all. We have alot of drama queens here...

But if the op is unhappy, just return it, if only for his/her sanity and nothing else.

Have to go along with what others said. IF it was still packaged in the box, no big deal. Really. There is no guarantee that the replacement they give you wasn't dropped from higher. Just because you saw one of the drops means nothing. The designs of the box and bubble wrap is meant to safely absorb these kinds of abuses.

If it was the camera itself without the box and bubblewrap, then by all means I would never have accepted it although I still don't think it would break anything. Watch those videos. These cameras are tough. It is better to be safe than sorry but only to a certain point where it makes sense.

If you guys think you gear hasnt gone through similar treatment, multiple times, on the way from JapanChinaTaiwanVietna​m to AmazonB&HAdoramaSamy's to your establishment, you are incredibly naive (or you wait at the end of the assembly line to pick up your gear).

If you asked for another, they would've given you a different one I'm sure...and put the dropped one right back on the shelf if there was no visible damage to the outside of the box I'm sure. LOL

I guarantee you it went through worse than that before it got to the store.

Keyan wrote in post #14675940
It suffered much worse getting to the store than that. The box and packaging are designed to take much more abuse than a 3 foot drop.

I agree.

I probably would have asked for a new one on the spot, but if it was the only one, I wouldn't have stressed out about it.

My mom works for USPS and I've heard a lot of stories. lol

Some are saying that the box probably got dropped way worse during delivery...and they are probably right most of the time! Here's what I say...we all know restaurants drop food, serve spoiled food, spit in it, don't wash their hands, just basic lack of sanitary sense. We all still eat the food not knowing what happened in the kitchen and the food most likely tasted great and we didn't get sick...but if we witnessed first hand the food picked up off the floor we all wouldnt eat it. As the saying goes "what we don't know, won't hurt". But since you witnessed it, I feel your dilemma and pain. What it comes down to is "peace of mind"

cputeq007 wrote in post #14676640
If you guys think you gear hasnt gone through similar treatment, multiple times, on the way from JapanChinaTaiwanVietna​m to AmazonB&HAdoramaSamy's to your establishment, you are incredibly naive (or you wait at the end of the assembly line to pick up your gear).

elrey2375 wrote in post #14676677
I guarantee you it went through worse than that before it got to the store.

I agree. Just because you saw it drop in front of you doesn't mean it hasn't been dropped before. Besides, those cameras are incredibly resilient.

My postman basically chucks my boxes at the porch, haha. Not even joking.

lol. Same thing for brown santa. I don't think he gets any closer than 6 feet.