Best Buy dropped my camera

rick_reno wrote in post #14688806
Saw BB is cutting 2400 (more) jobs, maybe the fellow who dropped your camera was one of those told he's out the door. In a year or two, hopefully BB will be nothing but a bad memory.

http://www.msnbc.msn.c​om …ness-retail/#.T_oIdI6EyDU

First off, they are well more than a year or two away, chapter 11 bankruptcy protection in a worst case will keep them afloat for two or three years, and they aren't there yet.

Best Buy's major issue is their training system and how they reward (or don't) employees. You have managers who might have a college degree but no real technical skill hiring college age kids to basically do floor sales, but they are working in a technology store. I can't tell you the number of times I have been in a Best Buy and heard someone giving completely wrong information to a customer who is trusting them to be an expert. When they get their purchase home and can't get it work, you've just bred another Best Buy hater. I want to step in so many times but 99% of the time I don't as the employee gives me a death stare, not realizing that I am probably saving them a return and a customer who will just be angry in a day. Hearing stories like employees reaching into a DSLR and trying to wipe something off of the mirror with their finger is just inexcusable.

Best Buy's issue is that they don't reward employees who learn more about their area and they don't have any kind of cross training system for the more experienced employees to train new ones on the actual technology they are selling. BB needs to focus on rewarding employees who take the time to learn their products, either with a spot bonus or better pay for taking one of their training courses and passing the test at the end, and not just for the sales/corporate stuff, but for actually learning their product area and the products they are selling. Also their "send it away for a month if we can't fix it in store" system is just horrible. The turn around time is too long to make it worth the amount of money customers are asked to pay

HelenOster wrote in post #14690934
Can you email me with your order number so we can figure out who packed it and ensure training is up-to-speed: Helen@adorama.com

Sure thing. This one incident won't stop me from buying from Adorama again or recommending them to people who ask me, prices and service are top notch.

Ditto to what Chiefy said, I would have said, can i please have another?

They didn't have them in the store, per what the OP said, since it was body only it was ship to store, so it's not like they could have gone around back and just grabbed another one, he would have had to wait for another to get shipped there. What they should have done was call corporate, explain what happened, and overnighted another one directly to the store or to his door at his preference free of charge. That would have been good customer service.

Keyan wrote in post #14691069
They didn't have them in the store, per what the OP said, since it was body only it was ship to store, so it's not like they could have gone around back and just grabbed another one, he would have had to wait for another to get shipped there. What they should have done was call corporate, explain what happened, and overnighted another one directly to the store or to his door at his preference free of charge. That would have been good customer service.

+1 on that for customer service.