guys below is an email i have sent canon after a phone call with them requesting some help with my pixma pro 9000.
Im trying to get as much info as i can to try make this work properly. If you are able to help please do
Hi Chris,
Thanks for the time earlier on the phone, as discussed, im having issues with my canon pixma pro 9000 printer with producing what is seen on the screen to what is printed. As you mentioned this is going to be escalated to Level 2 for their advise so some background:
Computer:
Mac Pro 4.1 (Lion 10.7)
Dual Dell IPS 2410 monitors
Editing Software:
Lightroom 4
Photoshop CS5 Extended and CS6 Extended
Monitor Calibration:
X-Rite Eye1
Camera:
1ds mk3
Color space: aRGB
Shooting RAW
Problem:
When working on an image for print, i am having issues with what is primarily skin tone color. There seems to be a large difference on the saturation of orange and red over cyans and greens. This is particularly noticeable in shadows of skin tones.
As i understand it, shooting in the aRGB color space is more suited for printing due to its larger gamut and closer replication from screen to print.
Situation 1:
the image is captured from camera with aRGB and imported into lightroom.
Lightroom uses the ProPhoto color space and applies this to each image as imported.
The image is worked on and finalised
I go to the print module, select printer handles the color management. (either 16bit selected or not makes no noticeable difference)
Print dialog box comes up
The paper i use is the Platinum Pro A3+, select that from quality and media and print.
The result is overly saturated oranges from what is on screen and less vivid blues.
Situation 2:
the image is captured from camera with aRGB and imported into lightroom.
Lightroom uses the ProPhoto color space and applies this to each image as imported.
The image is worked on and finalised
Export to edit in Photoshop to soft proof
Use the pro photo color space in photoshop
Select the paper profile in the soft proofing
check for out of gamut colors (none)
Print with same settings above.
The result is overly saturated oranges from what is on screen and less vivid blues
I have also used Illford Glossy Photo paper which when selecting the print profile (photo paper) that it suggests, the tone is WAY off... so that it probably another issue.
As requested, i would like to take my printer to canon in north ryde along with my laptop and demonstrate the issues i am having. If the final result is that the printer is faulty (in which it shows no sign of and is printing final products beautifully but just the color is off) have it repaired.
I am a novice at printing so im happy for someone to let me know where i am going wrong to try resolve this issue.
In addition, to the issues that i am having are not resolved by changing the sliders in the printer driver. When doing this, i get over saturation of the colors that im adding to (for example pulling magenta to add green and pulling reds to get blue etc).
Thanks and hope you can help
Thanks for the time earlier on the phone, as discussed, im having issues with my canon pixma pro 9000 printer with producing what is seen on the screen to what is printed. As you mentioned this is going to be escalated to Level 2 for their advise so some background:
Computer:
Mac Pro 4.1 (Lion 10.7)
Dual Dell IPS 2410 monitors
Editing Software:
Lightroom 4
Photoshop CS5 Extended and CS6 Extended
Monitor Calibration:
X-Rite Eye1
Camera:
1ds mk3
Color space: aRGB
Shooting RAW
Problem:
When working on an image for print, i am having issues with what is primarily skin tone color. There seems to be a large difference on the saturation of orange and red over cyans and greens. This is particularly noticeable in shadows of skin tones.
As i understand it, shooting in the aRGB color space is more suited for printing due to its larger gamut and closer replication from screen to print.
Situation 1:
the image is captured from camera with aRGB and imported into lightroom.
Lightroom uses the ProPhoto color space and applies this to each image as imported.
The image is worked on and finalised
I go to the print module, select printer handles the color management. (either 16bit selected or not makes no noticeable difference)
Print dialog box comes up
The paper i use is the Platinum Pro A3+, select that from quality and media and print.
The result is overly saturated oranges from what is on screen and less vivid blues.
Situation 2:
the image is captured from camera with aRGB and imported into lightroom.
Lightroom uses the ProPhoto color space and applies this to each image as imported.
The image is worked on and finalised
Export to edit in Photoshop to soft proof
Use the pro photo color space in photoshop
Select the paper profile in the soft proofing
check for out of gamut colors (none)
Print with same settings above.
The result is overly saturated oranges from what is on screen and less vivid blues
I have also used Illford Glossy Photo paper which when selecting the print profile (photo paper) that it suggests, the tone is WAY off... so that it probably another issue.
As requested, i would like to take my printer to canon in north ryde along with my laptop and demonstrate the issues i am having. If the final result is that the printer is faulty (in which it shows no sign of and is printing final products beautifully but just the color is off) have it repaired.
I am a novice at printing so im happy for someone to let me know where i am going wrong to try resolve this issue.
In addition, to the issues that i am having are not resolved by changing the sliders in the printer driver. When doing this, i get over saturation of the colors that im adding to (for example pulling magenta to add green and pulling reds to get blue etc).
Thanks and hope you can help
