Yet another day dealing with great clients *not*

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My final email: "Thank you for your swift reply. I hope all is well with your family. I fail to see how I am responsible in this situation, as I was at the agreed meeting place on time, while you ran late with out giving me any sort of heads up on your part. If anything, I am happy to not work with someone who will not be responsible for his actions, and place the blame on other people. I wish you luck on your future endeavours, and hope you find a photographer who can deal with your crap.

Have a great day,

George"

He said "I suggest that you act more professional with future clients."

So you said "hope you find a photographer who can deal with your crap?"

Deposits quickly separate good clients from bad.

tomj wrote in post #14713388
He said "I suggest that you act more professional with future clients."

So you said "hope you find a photographer who can deal with your crap?"

So it was wrong of me to write that back as a final word, after I was made to wait for 1.5 hours and acted as professionally as possible throughout the whole thing? Would be terrible to him think less of me

Maybe somebody can make me aware of anything unprofessional I may have done... I will post emails if I have to. I got nothing to hide here. Im just showing what happened to me in this case.

sspellman wrote in post #14713441
Deposits quickly separate good clients from bad.

Or more accurately, the actual clients from the jokesters.

That said, it's not good practice to be that aggressive and hostile after a no-show.

sspellman wrote in post #14713441
Deposits quickly separate good clients from bad.

As I always say, every experience will help me grow as a business person. From now on, a brief meeting on the phone will be made before any real meeting. Before any meeting occurs, $50 deposits (non-refundable) will be a must!

charro callado wrote in post #14713458
Or more accurately, the actual clients from the jokesters.

That said, it's not good practice to be that aggressive and hostile after a no-show.

Yes my very last email to him was aggressive, however I do not feel inclined to do otherwise. I sent a stern email after the no-show, but no way aggressive. If by "so I don't waste my time with no shows" is aggressive, then I need to reevaluate somethings.

The way he responded to you I have a feeling that you are probably better off without him as a client. No matter what shots you ended up giving him he would probably have bitched and complained and try to get you to reduce your price or something.

Hopefully your next client will be a bit more normal.

jm4ever wrote in post #14713489
The way he responded to you I have a feeling that you are probably better off without him as a client. No matter what shots you ended up giving him he would probably have bitched and complained and try to get you to reduce your price or something.

Hopefully your next client will be a bit more normal.

I have worked with some great people so far, and have had really enjoyable sessions. There was bound to be people like this. Not every client will be the perfect client. I treat every potential client with respect and give them the best product I can offer. When no respect is shown to me or my time, you deserve none from me.

Tony_Stark wrote in post #14713327
My final email: "Thank you for your swift reply. I hope all is well with your family. I fail to see how I am responsible in this situation, as I was at the agreed meeting place on time, while you ran late with out giving me any sort of heads up on your part. If anything, I am happy to not work with someone who will not be responsible for his actions, and place the blame on other people. I wish you luck on your future endeavours, and hope you find a photographer who can deal with your crap.

Have a great day,

George"

No matter what was previously said or the situation you were in, this is not professional at all.

I don't think your response was a big deal considering what happened. It didn't sound like he was serious at all.

Is this the same guy who mad you detail his car and stiffed you on payment last time?

Bill him for an hour and a half. That is what a professional would do. You will never see a penny, but next time, he will have the decency to give someone a 'heads up' that he is not going to show up.

It was your fault for waiting an 1.5 hours! I don't understand. You acted completely unprofessional with your responses to the potential client. It sounds like you were pissed off that he "made you wait" for so long... maybe I missed the part where you were detained at the meeting location for such a period of time?

I work for a small company (4 total employees) that performs residential energy audits for homeowners. I have anywhere from 2-4 audits per day that I go drive to within an hours distance of our office. There are no-shows/no-calls more than you'd like to think... If nobody answers the door, I call them (we get their cell/home/work numbers ahead of time) and if nobody answers the phone either, I will wait for 15 minutes MAX. Then, I'll drive back to the office, or head to the next appointment... To wait for 1.5 hours as a professional actually screams unprofessional to me; don't you have better things to do? Top that off with your two responses to the potential client and I'd say that person certainly had a point.

We still have no idea what his emergency was. I have had customers not show up for all kinds of reasons. Some serious, some not so serious, but who are you to judge whether his emergency was more important than getting a car photographed?

Old Coot wrote in post #14714107
Bill him for an hour and a half. That is what a professional would do. You will never see a penny, but next time, he will have the decency to give someone a 'heads up' that he is not going to show up.

Bill him for 1.5 hours? How could he possibly do that? The client didn't tell him to stay there for that long...

jm4ever wrote in post #14713489
Hopefully your next client will be a bit more normal.

That customer sounds pretty normal, sorry to say...

Tony_Stark wrote in post #14713468
I sent a stern email after the no-show, but no way aggressive. If by "so I don't waste my time with no shows" is aggressive, then I need to reevaluate somethings.

You need to reevaluate somethings... Your initial email after the no-show is unacceptable. When your business directly deals with a customer service, you just cannot act the way you did; you will not last.

ewheeler20 wrote in post #14714158
It was your fault for waiting an 1.5 hours! I don't understand. You acted completely unprofessional with your responses to the potential client. It sounds like you were pissed off that he "made you wait" for so long... maybe I missed the part where you were detained at the meeting location for such a period of time?

I work for a small company (4 total employees) that performs residential energy audits for homeowners. I have anywhere from 2-4 audits per day that I go drive to within an hours distance of our office. There are no-shows/no-calls more than you'd like to think... If nobody answers the door, I call them (we get their cell/home/work numbers ahead of time) and if nobody answers the phone either, I will wait for 15 minutes MAX. Then, I'll drive back to the office, or head to the next appointment... To wait for 1.5 hours as a professional actually screams unprofessional to me; don't you have better things to do? Top that off with your two responses to the potential client and I'd say that person certainly had a point.

We still have no idea what his emergency was. I have had customers not show up for all kinds of reasons. Some serious, some not so serious, but who are you to judge whether his emergency was more important than getting a car photographed?

Bill him for 1.5 hours? How could he possibly do that? The client didn't tell him to stay there for that long...

That customer sounds pretty normal, sorry to say...

+1

Completely agree. I think your responses were quite unprofessional with a potential client.