A non-rant and non-complaint message that actually compliments a Canon repair that was performed faster and better than expected.
No trouble, just a job that was handled quickly and left a camera as good as new.
The workhorse Canon 60D was kind enough to break down a couple of weeks before the one-year warranty expired. In late June, the camera slowed, then stopped with an Err20. It was returned to the store where it had been purchased and was sent back to Canon for repairs.
In previous years, a Canon warranty fix has taken around three weeks, So I waited three weeks before going back to the store and checking the status of the work. In a pleasant surprise, I learned that the work took only two weeks, and the camera had been waiting for me for a full week before I picked it up.
The work was finished quickly even though it was an extensive repair. The information slip sent back with the camera said “the mechanical chassis” was replaced, I'll guess that either meant the camera was essentially rebuilt or the shutter was replaced.
One hint of how extensive he repair was was that there was what appeared to be a plastic cover on the articulating LCD screen that looked like the one that's placed on new cameras. Of course, all of the settings were returned to default, which meant things like the camera beep had to be turned off and the internal clock needed to be reset.
The 60D went immediately back to work, and after putting the camera through its paces at a summer league basketball double header, it was clear that he unit was in new condition. Even better, it arrived in more than enough time for some major events in this area, and works just fine with the lenses that will be used for those events.
Now, this message goes against the grain for this forum, but it just seemed correct to pay Canon a compliment for something that went more than right, and was done absolutely correctly.
