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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 04 Aug 2012 (Saturday) 12:33
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J.Litton
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Aug 04, 2012 12:33 |  #1

I am wanting to send my lenses to Canon for them to checkout before our big trip to Yellowstone in mid September. I would just like them to check my 500mm and 100-400 and make sure everything looks ok. What would be the best way to do this?


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Tom_D
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Aug 04, 2012 12:38 |  #2

Go to this website:

http://www.usa.canon.c​om …d_display/consu​mer_repair (external link)

enter the info for each lens and tell them what you just told us.


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J.Litton
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Aug 04, 2012 12:40 |  #3

How much is it roughly? Is this something being a CPS member will pay for?


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Aug 04, 2012 12:53 |  #4

J.Litton wrote in post #14813684 (external link)
How much is it roughly? Is this something being a CPS member will pay for?

yes. Clean and checks are $30 if I recall correctly. (it's either that or a sensor cleaning.)

either way, if your lenses'work fine, you probably don't need a clean and check unless there is a huge amount of dust.


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Tom_D
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Aug 04, 2012 13:04 |  #5

Go to the CPS website:

http://www.cps.usa.can​on.com/repairs/repairs​.shtml (external link)

and start the process. You should get an estimate prior to completing the process. I think the cost may depend on your CPS level.


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Aug 04, 2012 13:32 as a reply to  @ Tom_D's post |  #6

Where on the website do you start the process? I am logged in but don't see anything.


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c2thew
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Aug 04, 2012 15:35 |  #7

https://shop.usa.canon​.com …1&storeId=10601​&langId=-1 (external link)

sign up for canon cps with the gold membership $100 fee

in about 5 business days they will send you i believe 3 clean and check certificates that you can then mail your lens out to canon with the included certificates which canon will clean and adjust for free. since your trip is in mid september, you should have your lenses back before then.


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J.Litton
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Aug 20, 2012 11:20 |  #8

Ok I signed up for CPS and got the three cleaning vouchers. With CPS they will be returned within two weeks correct?


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rddelliott
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Aug 20, 2012 11:26 |  #9

Generally turn around is about 5 days with CPS.




  
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Aug 20, 2012 11:45 as a reply to  @ rddelliott's post |  #10

I sent my camera off on either a Monday or Tuesday for clean&check and had it back on Thursday afternoon, the lenses shouldnt take too much longer, they are pretty quick.


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J.Litton
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Aug 20, 2012 13:19 |  #11

Great, thanks guys


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huntersdad
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Aug 20, 2012 14:03 |  #12

Has Canon dropped the various ownership requirements? I was thinking you had to have a couple pro-level cameras and lenses to even be considered and, additionally, had to work as a photographer or for a photographer.


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J.Litton
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Aug 21, 2012 06:59 |  #13

I have spent over 10k with Canon in the last year. They better take care of me ;)


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Aug 21, 2012 11:52 as a reply to  @ J.Litton's post |  #14

They will check for mechanical functions, and will clean the outside - that's it.
Don't expect to have any internal dust removed, as they will not dismount/open the lens.
IMHO, a waste of time. unless you sending an old lens.
Bodies it's a different story


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bps
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Aug 21, 2012 13:11 |  #15

I'm with NWPhil. Unless something is astray with the lens, I think it's a waste of time to. I can easily clean the outside of my lens and unless there's something wrong with the lens, I don't need the 'mechanical functions' checked. I check out the functions every time I'm out shooting! :lol:

Bryan


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