So, within the first couple days, I was loving this Intuos 5 tablet. Since then, I've been having nothing but trouble with it (even with the newest 6.3.3-4 driver from August 7th, 2012).
First off, I'd like to start by saying my computer is not in question. I'm running an AMD Phenom II 6-core processor, 16GB of RAM, Windows 7 64-bit. With the exception of Lightroom 4.1, everything runs outstanding on it.
Ok, so the issues with the tablet itself. It will randomly stop working with the pen, but be fine with touch capabilities. Sometimes the touch will work fine, and the pen jumps around the screen like it's trying to do something. Sometimes the express keys will not show the menu when I press lightly on them. Sometimes the express keys don't even work at all. Sometimes the pen input will INVERT itself, and move incredibly slowly. And of course, sometimes the whole damn thing doesn't even work at all... no pen, no touch; nothing. All connections are secure and where they should be. It's only one USB cable, not that tough.
I have tried switching USB ports (USB 2.0 to different USB 2.0, and USB 2.0 to USB 3.0) and that has not solved the issue. I contacted Wacom using their website's contact form (as it says to do) on July 19th and they said they'd get back to me in 1-2 business days. Not only did they not get back to me in 1-2 business days, they still haven't gotten back to me at all, and it's been 22 days.
So I decided to take my tablet back to Best Buy (after 27 days of trying to fix the issue myself) and got another one, hoping the issue was with the hardware itself. Best Buy exchanged it for a new one promptly, and with no question. It worked great for a day, and now is suffering from the same issues. I thought it was the driver released in July, and was very eager to try the 6.3.3-4 driver that Wacom put out on 8/07... but I am having the same issues, with the new tablet, new driver. Changing the USB port has not helped; changing the DEVICE has not helped; and changing the driver has not helped!! All of that leads me to believe this is a driver issue. And btw, Wacom doesn't tell us what they're "fixing" in the updates... it seems to me like they know something is up, and they're not saying it. Well, to be clear, Wacom isn't saying much of anything... at least not to me.
Also, is there a way to save our settings in the Wacom Tablet Properties utility? If there is a way to do it, I certainly haven't found it, which means their entire interface isn't exactly user-friendly... and I'm savvy as hell on computers. I really dislike having to re-enter all of my settings each time they "fix" the drivers.
And speaking of drivers... on the 6.3.3-4 update, apparently all you have to do now is tap 3 fingers and the radial menu will come up. You used to have to hold 3 fingers for it to come up. This is a fantastic upgrade (seriously) and it does speed things up for me (when everything else works). My gripe with it is that they should TELL YOU that now you only have to TAP 3 fingers, instead of HOLD 3 fingers... because coming from the older drivers to the new ones... if you hold 3 fingers and expect the radial menu to come up, it will never happen.
Overall, I am extremely frustrated, and contacted Wacom again last night.. and will be calling them later today. For 350 dollars, I expect this to be tried, true, solid, and 100% reliable. As it stands, my experience with the Intuos 5 is absolutely terrible. I feel cheated.