Have to give credit where it is due on this one. Always wondered what I would do without my equipment if something ever needed repair and must say I am very impressed with Canon Service now that I actually needed them.
Was on Safari in Africa and managed to drop my canon 300mm f/2.8 on the floor of the jeep while switching out bodies as a large lion was walking directly at me! Was pretty heart broken to realize that it had landed on the end that attaches to the camera and I found a couple little electrical contacts on the floor of the jeep, and the mounting ring dinged up pretty good. No more use of that lens, but had my 70-200 and managed a lot of nice shots.
Took the lens to the Jamesburg, NJ service center after I returned on Monday at noon since I happened to have a meeting in the area. While I was there, I decided to bring my 5D III to see if they could fix the "light leak" issue (never a problem for me, but since now it is an issue I knew I would have to fix it if I ever sold it). Also brought along my 5D classic that I bought used to check if the mirror fix had ever been done.
They told me to leave the 5D and 5DIII and they would ship both back to me with the lens. They couldn't tell if the 5D had been fixed but no worries, they would look and ship back free either way. Well, on Wednesday by lunch time I had my lens and both bodies in my hand! They delivered fedex both bodies to my office in NYC no charge, had fixed the 5DIII "issue" with a bunch of parts, replaced a couple parts and made the fix on the 5D, and replaced 5 parts on the 300 f/2.8 along with bringing all to original factory spec. Yes, the 300mm was way out of warranty so they charged me for that fix but I was really impressed to see how quickly they turned everything around.
Very nice to know I can count on Canon to keep me shooting!