Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon Accessories 
Thread started 14 Sep 2012 (Friday) 10:06
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Tenba warranty

 
joeblack2022
Goldmember
3,005 posts
Likes: 5
Joined Sep 2011
Location: The Great White North
     
Sep 14, 2012 10:06 |  #1

I bought a Tenba insert to use in a messenger bag (inspired by the Stealth bag thread) and one of the seams has ripped with less than a year of use.

Anyone with experience claiming warranty on a Tenba item? Looks like they are covered for 5 years generally speaking.

http://www.tenba.com/C​ustomerService/Warrant​y.aspx (external link)


Joel

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
2mnycars
Goldmember
3,035 posts
Likes: 40
Joined Apr 2009
Location: Canada
     
Sep 14, 2012 13:52 |  #2

Joel, suggest you need to take your receipt back to Vistek.
I bought 2 Tenba bags from Vistek. When I showed up at the same store 3 weeks later with a strap with ripped seams, I got a shrug. I still have the bag, and used it for a couple of years with the damaged strap.
I didn't have the receipt with me.
I've had excellent customer service from LowePro (Daymen), and Think Tank. No receipts necessary. I haven't bought any more bags from Tenba/Vistek. YMMV.


Dave

  
  LOG IN TO REPLY
joeblack2022
THREAD ­ STARTER
Goldmember
3,005 posts
Likes: 5
Joined Sep 2011
Location: The Great White North
     
Sep 14, 2012 14:08 |  #3

Thanks Dave, I did contact Tenba and waiting to hear.

I think I have my receipt kicking around somewhere so I will head back to Vistek if nothing happens with Tenba.


Joel

  
  LOG IN TO REPLY
2mnycars
Goldmember
3,035 posts
Likes: 40
Joined Apr 2009
Location: Canada
     
Sep 14, 2012 20:07 |  #4

Great Joel!
My Tenba Messenger is a great....briefcase. I bought a better Tenba insert from Vistek. Glad they carried it.
I have bought lots from Vistek. This is the only warranty claim I have tried to make. I was disappointed.


Dave

  
  LOG IN TO REPLY
Bearmann
Goldmember
Avatar
1,226 posts
Likes: 57
Joined Feb 2008
Location: I live behind Graceland in a tool shed. I often meet the man early in the morning at Krispy Kreme.
     
Sep 15, 2012 09:58 |  #5

I had a warrenty claim on a Tenba bag several years ago after the zipper pulled loose. As I remember, they didn't answer my email, but once I contacted them by telephone, they were very gracious and repaired it without charge to me.


Barry

http://b-r-s-photo.zenfolio.com (external link) (remove the dashes)

  
  LOG IN TO REPLY
2mnycars
Goldmember
3,035 posts
Likes: 40
Joined Apr 2009
Location: Canada
     
Sep 15, 2012 18:28 |  #6

The OP and I get to deal through Vistek in Canada. Tenba bags have great features. I won't buy another through Vistek.


Dave

  
  LOG IN TO REPLY
joeblack2022
THREAD ­ STARTER
Goldmember
3,005 posts
Likes: 5
Joined Sep 2011
Location: The Great White North
     
Sep 26, 2012 22:37 |  #7

Well I sent a photo of the tear to Tenba and they shipped out a new insert, got it today via UPS! :)

They didn't even ask me for proof of purchase, but I scanned my Vistek invoice and emailed it to them along with my address anyway.


Joel

  
  LOG IN TO REPLY
2mnycars
Goldmember
3,035 posts
Likes: 40
Joined Apr 2009
Location: Canada
     
Sep 27, 2012 09:42 |  #8

Well done! You handled it very well; better than I did with my purchase and problem.

Quality in a company shows in how they resolve a problem. My issues isn't with Tenba, but the retailer. The gatekeeper. ;)


Dave

  
  LOG IN TO REPLY
joeblack2022
THREAD ­ STARTER
Goldmember
3,005 posts
Likes: 5
Joined Sep 2011
Location: The Great White North
     
Sep 27, 2012 12:23 |  #9

2mnycars wrote in post #15049530 (external link)
My issues isn't with Tenba, but the retailer. The gatekeeper. ;)

I hear you Dave, I had an issue with a product I purchased from Future Shop and got nothing but grief after the fact trying to deal with them.


Joel

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

1,717 views & 0 likes for this thread
Tenba warranty
FORUMS Canon Cameras, Lenses & Accessories Canon Accessories 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is Jon1
897 guests, 293 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.