PhilClubman wrote in post #15195669
Hitechproduct have been fairly helpful throughout. Communicating hasn't always been the easiest, but we seem to have got there in the end. I posted the item back to them at a UK address (not the same one that it was sent from), but they have requested that I pay postage back from China for £10 which seems reasonable to me. In total, I will have paid £17 in postage.
Hopefully the new flash should be the updated design and I shouldn't have any more issues. I have since bought YN-468II as a backup and that seems to be working well (ordered from Chantylesee).
It appears that Hitechproduct are not in the UK as you thought, but they have provided a replacement product without me paying international shipping outward. I'm happy with the service they've provided.
I wonder if I perhaps gave slightly the wrong impression initially. I wasn't implying that these "UK Sellers" were necessarily dishonest in their dealings, just that the blurb in a lot of the listings (and HiTechProducts are far from the only ones doing this) is potentially misleading. However, if they have provided you with an acceptable service then that's great. Being argumentative, they couldn't legally insist on you paying the return postage (as they purport to be a business seller based in the UK they are subject to UK Distance Selling regulations) but as a tracked package to China outbound from you would have cost £19 at least, it's hardly worth arguing about. Plus the time lag getting responses while you argued over who-paid-what would have meant more delays - just further annoyance! All's well that ends well.
Yes, I too have bought from Chantelysee (what a weird name!) and found them reliable, UK based, holding stock in the UK and providing a full 12 month UK warranty.
