Focus Magic Problems

Is anyone else having problems (or had problems in the past) with purchasing Focus Magic? Last Tues. I purchased their software online and got the email saying that I should receive a second email containing the code. I've never gotten the second email. It had said that it usually comes in 15 min. but if I didn't have it in 24 hours to email them. I have emailed them twice and not gotten an answer back. The first time I wrote to upport@focusmagic.com and the second time I re-sent another email to them and also to upport@acclaimsoftware​.com. I got an error message saying the second address at acclaimsoftware was undeliverable. (even though it's the address they sent me to check on the order.) Still no reply from the first email address used. Just wondered if this has happened to anyone else and what you did to finally get your code from them so that you could use the software that you purchased!

edited to say that, yes, I check the spam folder also in case it has gone into that folder.

I had no problem getting the registration info (bought this some time ago though... Perhaps you can try these contacts...

Contact Acclaim

Inquiries and Support Please email support@focusmagic.com

Partnerships Contact: Robert Beasley
Email: rbeasley@focusmagic.co​m
Fax: 512-857-0247
Acclaim Software
1250 Capital of Texas Hwy South
Building 2, Suite 300
Austin, Texas 78746


Development Office Contact: Eric Schwerzel
Email: eric@focusmagic.com
Phone: 64-9-5770001
Fax: 64-9-5761499
Acclaim Software Ltd
P.O. Box 51-722
Pakuranga
Auckland
New Zealand


Czech Republic Sales Raj fotaku - TM TRADE spol. s r.o. (http://www.rajfotaku.c​z)
Sobeslavska 40
130 01 Praha 3
Tel+420) 267313019
Fax+420) 271731762
E-mail: info@focusmagic.cz
Web: http://www.focusmagic.​cz

Shutterbug:
Many servers nowadays have rule-based, trainable, auto spam catching defenders. At least ours does at work. Everytime I buy a software product the purchase confirmation gets trapped. You may have to contact your server administrator to release the trapped emails, one of which will likely contain Focus Magic's confirmation.

Or have them provide you instructions to look at the trapped spam and make a decision on which to release.

Hope that does it for you.
J.

Thanks, I'll try that.

You know, I just thought of something. I also ordered Noise Ninja at the same time and had no problems with them sending me their code. It came through fine.