Dust in brand new 1DX viewfinder ? WTF ?!!

LowriderS10 wrote in post #15213547
Saying that "it's going to get in there sooner or later" is like saying it's okay to buy a brand new Ferrari with scratched up paint because it's going to get scratches sooner or later...I think it's ridiculous that a body like a 1Dx gets into the customer's hands at anything less than 100% perfect condition...furthermor​e, I'm disappointed that Canon didn't immediately wave the cleaning fee and offer to rectify the issue.

Dust in a camera isn't the same as physical damage!
Just like the car, when it gets dirty, it can be cleaned, and a camera can be cleaned a lot easier than a car!

CPS will do it for free over here.

I don't understand when you say you can not return it to the store due to their "non returnable Pro equipment policy" surely that would only apply if you wanted to return for a reason not related to a problem with the product. If the product is defective, over here, the Sale of goods act, will protect you.

SMP_Homer wrote in post #15213563
Dust in a camera isn't the same as physical damage!
Just like the car, when it gets dirty, it can be cleaned, and a camera can be cleaned a lot easier than a car!

Really, you said your car costs 5x the cost of the 1DX, and the OP said CPS wanted $300-400 to clean the dust. So that means you'd be OK with paying $1,500-2,000 to have your brand new car cleaned? I'm impressed.

I think the OP has a legitimate complaint. We aren't dealing with gardening tools here, we are dealing with cameras. Anyone buying a 1DX will care greatly about the quality of the images they produce, and while the dust may not directly affect the image quality, it is a distraction in the viewfinder which indirectly may. Photography is art, not science, and what's in the head of the photography affects the image.

If this happened to me, I'd probably be annoyed too... I'd probably post a similar thread to blow off some stream about it, and then probably move on with life. I wouldn't pay to have it fixed, but I might certainly try sending it into CPS and try to get them to fix it. I might also think about shopping at a different camera store if they aren't willing to help you with this one. If you are a pro who is regularly shopping at a quality pro shop, I would expect them to take care of you on something like this... either by allowing you to return it, or by compensating you for the problem.

The problem is with Henry's (the shop) who won't accept any returns for any reason on Pro equipment, or equipment which costs over $1995.
Sounds crazy to me here in the UK.
I've already asked on another forum but:
Don't you Canadians have any consumer protection laws, or is this a single retailer thing?

convergent wrote in post #15213704
Really, you said your car costs 5x the cost of the 1DX, and the OP said CPS wanted $300-400 to clean the dust. So that means you'd be OK with paying $1,500-2,000 to have your brand new car cleaned? I'm impressed.

What kind of twisted logic makes you think that because my car cost 5X more, I would want to pay 5X the cost of cleaning a camera to clean a car? This makes no sense whatsoever! Is that how Americans think on election day?
My point on the cost of the car is to point out that dust is a fact of life, regardless of what you buy or what price you pay for it....

If he doesn't want to pay to have it cleaned, he's entitled to that thinking, but he can't expect someone to do it for him for free! Just like I'll never go to a dealership and ask them to clean my car for free! If I want to be separated from my money, I'll ask someone to clean my car... but until then, a little bit of physical effort and common sense goes a long way!

convergent wrote in post #15213704
Photography is art, not science, and what's in the head of the photography affects the image.

If dust affects the photographer this much, there are people he can talk to about that, and I'm sure there are meds that can be prescribed for that too!

A distraction??? I have dust in my viewfinder. I can't see it when I'm taking photos.

I feel for the OP as you would surely expect the flagship of the product line to be exceptional.
It must be a PITA to look through the viewer and seeing dust.
But enjoy that beautiful camera if you can.

Yes it is redicules to think a brand new high end product should arrive in a like new condition. By the way don't most manufactures sell scratched and marred merchandise at a discount ? Even though the marks don't affect performance ?

Mike

MikeWa wrote in post #15214444
Yes it is redicules to think a brand new high end product should arrive in a like new condition. By the way don't most manufactures sell scratched and marred merchandise at a discount ? Even though the marks don't affect performance ?

Mike

you're comparing dust to physical damage... really??

SMP_Homer wrote in post #15213563
Dust in a camera isn't the same as physical damage!
Just like the car, when it gets dirty, it can be cleaned, and a camera can be cleaned a lot easier than a car!

If that's true why does it only cost me $10 to get my car washed but $400 to get the dust cleaned out of the camera? That is the price of a high end full detaling on a car.

Keyan wrote in post #15214610
If that's true why does it only cost me $10 to get my car washed but $400 to get the dust cleaned out of the camera? That is the price of a high end full detaling on a car.

that would be a question for CPS... I'm assuming the pentaprism where the dust may be located isn't easily accessible, and may be similar to having to remove the seats in order to clean under them....

SMP_Homer wrote in post #15214744
that would be a question for CPS... I'm assuming the pentaprism where the dust may be located isn't easily accessible, and may be similar to having to remove the seats in order to clean under them....

That more reason to do it properly in Assembly.

I doubt if Canon would dare to openly claim this to be "within specs" of their optical instruments. It's a slip, such things happen. But when they do, they should promptly fix them and apologize to the customers for the inconvenience. Especially when dealing with a flagship camera, aimed at the professional market at a premium price.

In my life, I've bought quite a number of optical instruments. Various kinds, all price levels, several produced in the era when true clean rooms were still rare. Never have I had a visible dust spot in the optical path out of the box. I'd no doubt remember if I did.

Did you get it from a registered dealer, it would be extremely rare for dust to be inside the viewfinder on a new 1DX, someone must have taken some test shots or played with it.
The japanese are extremely particular about packaging and cleanliness, it is surprising such a simple issue could pass the Canon QC, especially on the flagship production line.
The dust must have got in after production.

Mine was pristine straight out of the box, I made it a point at my local dealer to request and unopened box, as they often let valued customers test out the stock.


You might just have dust on the focusing screen, just pop down the cradle pull the screen out and give both sides a blow with the rocket blower.

If the dust is still there after clean the focusing screen, you could try swabbing the bottom of the pentaprism, Visible Dust specifically sell an angled swab to do this, I would also use the Sensor Clear solution.

At least it's not lubricant on the sensor which is more often the norm.

In practice, I've found that the 1Dx does get a bit dustier on the focusing screen than other bodies, I've put it down the the fast fps and the air it moves around

SMP_Homer wrote in post #15214536
you're comparing dust to physical damage... really??

Yea really. If it is not such a big deal then Canon should just clean it. If they won't then it must be a big deal. And I would not be satisfied having to spend 300 or 400 dollars to make my new camera look like new. I can put my own dirt in it at my own time then I will pay to have my dirt removed. But I am not into paying to have somebody else's mess cleaned up. Henry's or Canon's. In my opinion Henry's should just exchange it and let the battle be between them and Canon

Mike