Canon's site

Just a rant...wanted to buy my first decent lens, was looking at this, EF 50mm f/2.5 Compact Macro. had great reviews etc. Went to Canons web site, after a dozen tries to order it I gave up and got it from Amazon for less money. Canon charges sales tax and could not tell me why they do and Amazon does not, everytime i entered my charge card info it would kick it out saying it needs the security #, i had entered it, everytime. After it kicked me out I had to re-enter everything again. The live chat would not work, I would wait for someone, as soon as they introduced themselves i would get an error message and be disconnected, but the 'how did we do' survey came up.
About twice a year I pay mysterey shoppers to come in my store and evaluate..well...every​thing. they call to see what the phone service is like, they pretend to have a problem to see what reaction they get etc etc etc. I use the info to remove what I call barrier's to sales. Someone at Canon needs to try and buy something on the site. Getting it right 'most times' is not enough.
End rant, thanks for listening.

I've called them to place orders in the past, really nice bunch of people work there

I ordered a 17-40 from them about a month and a half ago, but I called them to make the order. I couldn't imagine it being any easier including some light joking and conversation about where we live in the country. The lens ended up being $20 cheaper than it was on the site, so I was even more pleased.

I agree with Rick, very nice, friendly crew of people, unlike Adorama that I've simply given up on.

I tried to do it online, as the frustation grew the thought of calling never entered my mind. the rant was not aimed at any person, just had to vent.

Acetool,
Totally understand the rant. I've been there many times, including yesterday, and given up on too many hokey sites and emails and now I only deal with them in person if they have a phone #. I usually don't do business with a site unless they have a phone number that I can talk to a real live human and this is one of the reasons why.

I haven't ordered anything from Canon through their site, so I can't comment, but if you're interested in any product from them maybe call them next time. Obviously their site doesn't doesn't reflect the other people that work their.

Ynot wrote in post #15337227
Acetool,
I usually don't do business with a site unless they have a phone number that I can talk to a real live human and this is one of the reasons why..

I agree with that.. And it seems like a growing trend in business...

I've been going through this with some camping gear. The prices are great, but no contact # so I can ask info on the products. I hate playing email tennis when buying something...

So move on to the next place....