Shipping Terms at DigitalRev

I am considering a purchase from DigitalRev. Never bought from them, so I was reading the "fine print" on their website and came across this:

Link


To me that clearly means that if something happens in transit I will have to work it out with the shipper. Any way to read that differently? Would it concern you? I think the seller needs to own getting the product to me, as they are contracting with the shipper. This seems like a potentially huge hassle if something were to go wrong.

I looked at B&H's website and didn't see any similar language. Same with Adorama.

Has anyone run in to this sort of language before? Maybe Helen or Henry will chime in.

Newegg (big electronics online retailer) has this too. Burried way down in their terms, but essentially the same thing: "risk of loss passes to the Customer upon delivery to the carrier." I wouldn't make too much of it. More important is the history of how they deal with problems, especially "concealed damage", where the box you signed for is intact and undamaged, but the stuff inside is broken.

Yeah, I was thinking maybe it is just boilerplate type stuff. Thanks for the Newegg reference. I think they are second only to Amazon in consumer electronics transactions. I'm pretty sure they are not screwing folks over with these terms.

Ultimately, it means that you'll need to purchase insurance for damage or loss when you buy from DigitalRev. It is legalese to inform you that title to the merchandise passes onto the buyer when the seller drops it off with the carrier. If something happens in transit and the item is damaged or lost, DigitalRev is not liable. You'll have to take it up with the carrier and prove it was their fault.

On the other hand, if it was a destination contract, the seller assumes responsibility and will fight the carrier if the package is lost or damaged.

There are other legal nuances. Just save yourself a lot of hassle and make sure you can get insurance on the purchase. Most of the time, companies will help the seller make claims like this as it would hurt their business otherwise. People generally don't understand contract terms, so they could walk away from the experience with a bad taste in their mouth about the seller. However, if the claim is complicated and difficult, the seller under a shipment contract could legally walk away.

Loss is pretty straight-forward. However if damage is the issue, the seller is still responsible if it can be determined that the damage cannot be attributable to the carrier (e.g., if a lens is found to have scratches to the body, but there is no external damage to the box it had arrived in).

Yeah. Most online sellers are like this.

mpix345 wrote in post #15436013
I am considering a purchase from DigitalRev.

I was curious to see if anyone would bring this up, but you may want to have a read at this topic.

https://photography-on-the.net …2404&highlight=​5d+problem

Are they actually the lowest priced? The one time I looked at their pricing, it was quite ridiculous! I wouldn't buy anything from that perverted wanna be funny loser! That link above should be enough to steer you away from DigRev!

JJD.Photography wrote in post #15443824
Are they actually the lowest priced? The one time I looked at their pricing, it was quite ridiculous! I wouldn't buy anything from that perverted wanna be funny loser! That link above should be enough to steer you away from DigRev!

$100 lower than BH/Adorama/Amazon on Panasonic FZ200.

After exchanging emails with them I will not be purchasing.

The items sold at DigitalRev are gray market items so warranties will not apply in the US. Secondly, you'll be hit with custom charges from the courier.

JJD.Photography wrote in post #15443824
I wouldn't buy anything from that perverted wanna be funny loser!

I think he'd be a fun guy to be friends with. DigitalRev content is better than 95% of the other stuff that's on Youtube.

That doesn't mean I'd do business with the company behind his personality.

Is Kei the owner of DigitalRev ? does he make the major decisions of supply chain or product quality ? I don't think so.

I like DigitalReV videos and Kei looks like a fun guy to be around . But given these stories, I would not be surprised if the business have some shady practices to make profits. I would stay away from making big purchase decisions with them.

Nathan wrote in post #15444504
DigitalRev content is better than 95% of the other stuff that's on Youtube.

There are quite a few who do better reviews than DigitalRev. DigitalRev has a few good ones, but most of the time the video is stretched out by double because it's filled with nonsense and stupid jokes.

I'm not saying the DigitalRev channel is any good. I find it amusing enough to watch from time to time. There's plenty of better Youtube content... but as far as photography stuff goes, I have a lynda.com account I'd rather spend my time watching tutorials.