A New Bare Bulb Flash Arrives

abbadon31 wrote in post #16955078
Does it really make a difference mmmfotografie. BamPhoto has the right to voice his opinion. Since your not in the US sorry about your luck that you don't get the one on one customer service we get from Cheetahstand.

Customer service is excellent, by law, were I life so don't worry.

By law, two weeks money back with no questions asked and we don't even have to provide the package the product comes in. Two year full guarantee by the reseller. Lifetime guarantee for hidden defects in our country and shorter lifetime than expected. On the latter one you get money for the time the product did not full fill the expected time.

The quality of service and speed of the reseller has to be within the law and if not you can get the repair done by someone else and the the reseller has to pay that bill.

mmmfotografie wrote in post #16955370
Customer service is excellent, by law, were I life so don't worry.

By law...

As much as I like the Netherlands and the rest of Europe, National legislation defining return policies, etc. is not "Customer Service" its government regulation.

The consumer protection laws in Europe generally are more aggressive than in the US. That is also one reason why the prices are higher. When I was working to setup distribution of network equipment in Europe I had to add significantly to the recommended selling price to accommodate the policies and laws throughout the EU. Even with equipment that has a very low MTTF the costs add up quickly. Generally, greater than 15% by the time its gets to the retail price from the manufacturer.

Which is why most contract manufacturing companies in China sell their products Freight On Board at their manufacturing facility without a warranty factor in the price.

I was not directly involved in reseller operations and don't remember what the impact is for a reseller to import and resell from a foreign source such as Godox. My experience was with importing and selling our own products, some from contract manufacturers. Similar to the way Cheetah Stand or Lens Carta are doing.

mmmfotografie wrote in post #16955370
Customer service is excellent, by law, were I life so don't worry.

By law, two weeks money back with no questions asked and we don't even have to provide the package the product comes in. Two year full guarantee by the reseller. Lifetime guarantee for hidden defects in our country and shorter lifetime than expected. On the latter one you get money for the time the product did not full fill the expected time.

The quality of service and speed of the reseller has to be within the law and if not you can get the repair done by someone else and the the reseller has to pay that bill.

SEE BY LAW

Cheetahstand is not forced by law to due the right thing, Edward does it because he want his returning customers to be happy. The venders in the USA don't have to warranty any product made by another company. Most warranty cards you get here say don't return to the store, but send it back to the manufacturer. Some place will warranty the product because they want return costumers and not the dick customers bad mouthing their store.

My first 360 was a Neewer and after finding out how good they were, I bought more then a few thousand US dollars from Cheetahstand because Edward was a hoot to talk too and his costumer service was amazing. Plus he is a amazing pro photographer.

So when I buy so something made China I have to contact the manufacturer in China for service?

The service of Edward is excellent as but not every seller is like that and then it is nice to have a BIG stick behind the door to keep the seller to his/her responsability so customers do 't have to bad mounting their store.

mmmfotografie wrote in post #16956966
So when I buy so something made China I have to contact the manufacturer in China for service?

The service of Edward is excellent as but not every seller is like that and then it is nice to have a BIG stick behind the door to keep the seller to his/her responsability so customers do 't have to bad mounting their store.

It's highly likely that consumer law in the Netherlands is a little different to the UK - that almost goes without saying! Worth looking into though, should the need arise - which I hope it won't.

However, under UK consumer law the contract (ie the sale; and yes it is a legally binding contract) is between buyer and seller and not between buyer and maker. Hence, if I go into XYZ Stores Ltd in the UK and buy a Fred Flintsone Super Flash then find that it doesn't work properly, my complaint is with XYZ Stores Ltd and no-one else. Doesn't matter if the thing was made on Saturn, that is the shop's responsibility to sort out and not mine.

Some stores, especially in computing (for some reason), try to wriggle out of their responsibilities by insisting that the buyer takes up the fault with the maker. However (and I know this both as a buyer and as chairman of a jury trying just such a case in Crown Court), it is the legal responsibility of the vendor / shop to make good. There is no contract between buyer and maker therefore the buyer has no viable claim other than against the person directly purchased from. Similarly, it is the responsibility of the vendor / shop to return the item to the maker - at their expense and not mine - if this proves necessary. Usually what happens is that the shop simply supplies a replacement to maintain goodwill - what they do after that is entirely up to them. Goodwill in a business is quantifiable, has a distinct monetary value and is well worth the business making strenous efforts to build and maintain.

So, if I buy from a UK vendor and there's a fault then I have to claim from that UK vendor. If I buy from Hong Kong, Chicago or Saturn then any claim (this time under Distance Selling Regulations not our various UK Sale of Goods Acts) is, again, with the vendor. Over the years, I've had several shops try to pull the "send it back to the maker" stunt - which often works with people who don't know their legal rights. This is the source of much of the bad-mouthing we come across.

BTW, Lencarta are also extremely good at providing praise-worthy "customer service". Lencarta also, I understand, have a distribution arrangement [LInk] in Den Haag who should be able to fill your needs without worry and with full EU warranty if not more.

S-Bracket revisited

I have made my own adaptation to the S-Bracket sold for this flash as stated in my previous posting about it I was not that pleased.

https://photography-on-the.net …p=16902247&post​count=4323

The problem is two fold, the first is that the AD360 when fitted in the S-Bracket is sitting off-set to the middle of the reflector. Secondly the back of the construction is open en which results in spilling light out the back that and is lost to light the object that flash has to shine on.

I had some thought about it and came up with different and sometime complex constructions but then in usage you want something simple and understandable for every one and if possible also easy to make and cheap.

I bought me some cardboard from which one side is silver coated. I first draw a line around the outside along the edge of the diffuser sheet for the standard reflector. Then I put the speedring or s-fit reflector on the sheet and draw a line inside along the edge of the s-fit modifier.

Now I cut out along the outer ring till I have circle in my hands. Then I cut v shaped cuttings each 1 cm apart from the outside to the inner circle. When ready each lip is folder 90 degrees inside so that the shine part is on the outside. Nown I fit it al in the s-bracket and the flash is without his flash tube. When I push on shine bit in the middle I can feel the socket of the flash.

When rubbing with your finger over the edge of socket you see a circle appear in the shine bit. Now cut out the circle then put the flash tube back in flash (watch the red dot) and fit the modifier and push the self-made in the modifier. Because you used the exact offset of the flash tube it only fit if you have the angle right.

Result: flash on 1/16 distance 1.2 meters or four feet then without the modification I have a 6.3 flash power and with the modification I got 8 so a lot more light.

Update: to fit the 'shield' more easily I put the shield inside a modifier so it sits flat. Then I take a length of masking tape (paper tape used for painting) and put that on the inside of the standing edge so fitting the 'shield' will be a lot easier and you don't have to negotiate each lip inside the ring.

Pictures:

mmmfotografie wrote in post #16957250
I have made my own adaptation to the S-Bracket

I will post later a picture of my creation if anyone is interested.

That will be great! thank you!

mmmfotografie wrote in post #16957250
I have made my own adaptation to the S-Bracket sold for this flash as stated in my previous posting about it I was not that pleased.

https://photography-on-the.net …p=16902247&post​count=4323

The problem is two fold, the first is that the AD360 when fitted in the S-Bracket is sitting off-set to the middle of the reflector. Secondly the back of the construction is open en which results in spilling light out the back that and is lost to light the object that flash has to shine on.

I had some thought about it and came up with different and sometime complex constructions but then in usage you want something simple and understandable for every one and if possible also easy to make and cheap.

I bought me some cardboard from which one side is silver coated. I first draw a line around the outside along the edge of the diffuser sheet for the standard reflector. Then I put the speedring or s-fit reflector on the sheet and draw a line inside along the edge of the s-fit modifier.

Now I cut out along the outer ring till I have circle in my hands. Then I cut v shaped cuttings each 1 cm apart from the outside to the inner circle. When ready each lip is folder 90 degrees inside so that the shine part is on the outside. Nown I fit it al in the s-bracket and the flash is without his flash tube. When I push on shine bit in the middle I can feel the socket of the flash.

When rubbing with your finger over the edge of socket you see a circle appear in the shine bit. Now cut out the circle then put the flash tube back in flash (watch the red dot) and fit the modifier and push the self-made in the modifier. Because you used the exact offset of the flash tube it only fit if you have the angle right.

Result: flash on 1/16 distance 1.2 meters or four feet then without the modification I have a 6.3 flash power and with the modification I got 8 so a lot more light.

I will post later a picture of my creation if anyone is interested.

It don't look any different then the design David made back in July 1012.

https://www.flickr.com​/photos/pentode/892535​8803/

Whooo Hoooo Got an extra gift in one of my packages from Cheetahstand. Edward said he throw these in and to find a use for them.

They are 5/8" rod reflector holders and now I will be using them to hold my cables on my boom arms.

abbadon31 wrote in post #16957308
It don't look any different then the design David made back in July 1012.

https://www.flickr.com​/photos/pentode/892535​8803/

I know it was a long text to read but you should have read it al least before reacting.

mmmfotografie wrote in post #16957439
I know it was a long text to read but you should have read it al least before reacting.

Its redundant
I read your posts a couple of times since its not the first time you posted the same info or linked back to it.

I get it you don't like the Pro S bracket because of the slight off set, because of the locking screw. It don't effect me because I can move the flash head further in and fine tune the light in the modifier.

If you had a flash tube extender or testing you would already know that the further the head is in the modifier the better the output. Not saying you need to have the whole head pushed in the farthest it can go. Each modifier has its own sweet spot where the tube needs to reside.

abbadon31 wrote in post #16957461
Its redundant
I read your posts a couple of times since its not the first time you posted the same info or linked back to it.

I get it you don't like the Pro S bracket because of the slight off set, because of the locking screw. It don't effect me because I can move the flash head further in and fine tune the light in the modifier.

If you had a flash tube extender or testing you would already know that the further the head is in the modifier the better the output. Not saying you need to have the whole head pushed in the farthest it can go. Each modifier has its own sweet spot where the tube needs to reside.

The same info....I link back to my earlier posting when have to repeat myself or linking the whole process.

I have now posted pictures of the 'S-Bracket shield' as I named it and I am going to glue a paper lip on it so that I can rotate the shield so no touching is going on between the shield and flash tube.

My posting today was over making the shield and the positive result of it nothing more nothing less.

It was a good post, since it showed how easy it was to gain a lot more light without any need for special equipment.

pwm2 wrote in post #16957736
It was a good post, since it showed how easy it was to gain a lot more light without any need for special equipment.

Never said it wasn't a good post, I'm just giving David some credit for being the first person to come up with the concept and idea in the thread of the same thing over a year ago.

Nope, it is totally different and David's construction would not work with the s-bracket.

To be honest the idea to re-use the light thrown out the back came from you, looking at 'back the scenes' pictures of you. So you can even claim some fame if you want.

https://photography-on-the.net …p=16832472&post​count=4074