GaryS1964 wrote in post #15624464
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Seems to me I recall similar threads regarding B&H, Adorama, and other well known companies. These sorts of things happen to the best companies. I.....
re: Adorama; used or returned items - unless in 100% mint condition eg due to a change of mind when the item is returned clearly unopened - are sent back to the manufacturer for refurbishing, sold via our used department, sold as open box or used in our store or by our reps as demo units.
However, as the manufacturers allow retailers to return equipment as new because of over-stock situations, there is no doubt that unscrupulous or careless retailers could package up customer returns and send them back to the manufacturer as new, which could then become part of the inventory for sending out to other retailers. We can't inspect the contents of boxes that come into the Distribution Center, or they become 'open box'
If the manufacturer doesn't check equipment before sending it back out, from the customer perspective it is the retailer who looks bad, even though it may well have not been their fault.