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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 19 Feb 2013 (Tuesday) 21:51
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Sigma lens auto focus problems and Sigma do not want to honor warranty, help!

 
photosurgeon
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Feb 19, 2013 21:51 |  #1
bannedPermanent ban

Hello!
I am having a problem with my Sigma lens and Sigma service. I have a Sigma 17-70mm 2.8 I was casually taking photos at home when all of a sudden the autofocus stopped working. The lens has never been dropped or hit against anything. I bought the lens only 9 months ago, so I went ahead and sent it to Sigma for repair, since it is under warranty. I got an email a couple of days ago saying that the cost of the repair was going to be 200. I called them immediately and they told me that a piece was broken and that the lens must have been dropped for that to happen, so the warranty would not cover the repair. I told them that the lens has never been dropped/hit and they still do not wan't to honor the warranty. I really do not know what to do. I have called them twice already and their response is the same. Any opinions?
Thanks in advance!


1Ds (Killed by bird crap), 5d2 (never to be taken apart!), 300d IR (fianlly put it back together), 35L, 40mm pancake, 85mm 1.8, Tamwrong 28-75 2.8 (really good lens!) and a load of spare parts!

  
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Kentaro
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Feb 19, 2013 21:59 |  #2

I am having a problem with my Sigma lens

No, you don't

autofocus stopped working

No, it didn't

so I went ahead and sent it to Sigma for repair

No, you didn't


[6D X (17-40 // 50 // 35 // 70-200)]

  
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sgtbueno
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Feb 19, 2013 22:31 |  #3

I know something that you can do, dont drop it next time :)


Wedding Photography by Felix Bueno Photography (external link) -- Facebook (external link)
1x Canon 5DIII - 2X Canon 5D Mark II - Sigma 35 1.4 - Sigma 50 1.4 - Sigma 85 1.4 - Canon 85 1.2 - Canon 100L IS - Canon 135L F2 - Canon 16-35L II - Canon 70-200 2.8 II IS - 6X YN600EX-RT -Canon 580EX II X 2- Canon 430EX II X3- Yongnuo YN-565EX - and tons of Radio Poppers :)

  
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L.J.G.
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Feb 20, 2013 14:07 |  #4

Yep, and don't keep bagging out the product. I actually wonder if you even own a Sigma lens to be honest. Get over yourself and move on becuase if you did drop one it wouldn't matter what brand, it would suffer.


Lloyd
Never make the same mistake twice, there are so many new ones, try a different one each day
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Alan ­ Rubio
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Feb 20, 2013 14:13 |  #5

You must be really really bored.


"Don't ask yourself what the world needs. Ask yourself what makes you come alive and then go do that. Because what the world needs is people who have come alive." -Howard Thurman

  
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GSH
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Feb 20, 2013 15:49 |  #6

imbillkamal wrote in post #15632525 (external link)
You must be really really bored.

It seems he's really really banned ;)


Geoff www.bhppix.co.uk (external link)
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I enjoy taking photos. I don't claim to be any good at it :D

  
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Alan ­ Rubio
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Feb 20, 2013 16:00 |  #7

I love this place


"Don't ask yourself what the world needs. Ask yourself what makes you come alive and then go do that. Because what the world needs is people who have come alive." -Howard Thurman

  
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Scott_1469
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Feb 20, 2013 16:05 |  #8

Why do I have a feeling he'll be back under a different name? Seems this is his favorite pastime.


Gear List | My Flickr Site (external link)
Quote from my oldest: "Dad, I liked you a lot better when you had the small camera"

  
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drzenitram
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Feb 20, 2013 16:13 |  #9

lol, I was waiting for this guy to get the banhammer.


| Bodies - 5D Mark II, T2i | Lenses - Helios 44-2, Sigma 35mm 1.4, Sigma 85 1.4, Sigma 70-200 2.8 OS, Tamron SP AF 1.4x TC | Lights - 430ex ii x2, Random 3rd party strobes

  
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StillCrazy
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Feb 20, 2013 16:26 |  #10

He's employed by another lens company.....take your pick. The definition of a shill.


StillCrazy - after all these years.
Canon T3i, Sigma 18-200, Sigma 10-20, Tamron 70-300, Rokinon 14, Yongnuo YN 565 EX
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sgtbueno
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Feb 20, 2013 17:37 |  #11

I just dont get it, I love Canon's lens just like I love my first Sigma lens, whats the big deal, why people just hate the idea of another brand. I will buy anything that perform better o the same than the other and save me money, I dont care about stupid brand.


Wedding Photography by Felix Bueno Photography (external link) -- Facebook (external link)
1x Canon 5DIII - 2X Canon 5D Mark II - Sigma 35 1.4 - Sigma 50 1.4 - Sigma 85 1.4 - Canon 85 1.2 - Canon 100L IS - Canon 135L F2 - Canon 16-35L II - Canon 70-200 2.8 II IS - 6X YN600EX-RT -Canon 580EX II X 2- Canon 430EX II X3- Yongnuo YN-565EX - and tons of Radio Poppers :)

  
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juanpafer
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Feb 20, 2013 18:54 |  #12

You are funny surgeon. Nice combination.


Juan

  
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GregoryF
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Feb 20, 2013 19:27 |  #13

Thankfully gone!


6D, 5D, 7D, 50D, 40D, Xsi, PENTAX mx-1, Sony a6000, Sony a3000 too many lenses, flashes and aux. gear to list!:cool:
A simple hobby gone horribily wrong

  
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Sigma lens auto focus problems and Sigma do not want to honor warranty, help!
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