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Thread started 30 Mar 2013 (Saturday) 18:22
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Will My Canon Warranty Cover Another Cleaning?

 
Ynot
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Mar 30, 2013 18:22 |  #1

I had my body and a lens cleaned and calibrated last November. While at the ocean the other day the lens got spotted and at a ball game today the body got a bit dusty. My warranty's are up soon, June for my body and May for this lens. Would Canon, Irvine do another free cleaning before they expire?

BTW, this is a non-CPS inquiry, just a typical warranty.

Thanks for any info.


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ssim
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Mar 31, 2013 04:43 |  #2

You would send in your camera for an external cleaning? You never said whether you changed your lens outdoors and if you didn't then your sensor is probably the same as it was before you did these events.

I'm not clear on what the rules are for Canon USA and non-CPS cleanings by Canon but I sure would not send it in for a lens and body exterior cleaning. That is something that one can do for themselves so easily. I understand that some people do not like to do things like this but cameras are meant to be outdoors and you will get them dirty. Learning how to clean them is not that tough. No disrespect intended but it seems so simple to accomplish.


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Lowner
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Mar 31, 2013 05:23 as a reply to  @ ssim's post |  #3

I would doubt it! But I'm surprised they did the first free of charge.

That's hardly a manufacturing fault.


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Ynot
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Mar 31, 2013 11:05 |  #4

ssim, sorry I wasn't clear. I'm only concerned about the inners of the body from the dusty ballgame and non-sealed lens (28-105) and outer elements of the 17-40 used at the beach.

At the beach, with the 17-40, I thought there were dust spots on the lens, I knew it wasn't sand, so I took my bulb duster and attempted to blow it off. When it wouldn't come off I used my pen duster and that's when I realized that it was fine water spots, not dust, which I ended up smearing instead and are still there. So I thought a cleaning would fix this.

Yesterday, at the dusty ballgame, with an older, non-sealed lens mounted, everything just quit. It gave an error message about the lens not communicating with the body and something about the contacts. I figured that dust got in and could be causing the error. It hasn't happened again, but wouldn't want it to at an important event. So I figured a cleaning may also fix this.

In the old days I would have simply used lens cleaner for the lens and cleaned the contacts with distilled water and a electronics based cotton swap. But again, since my warranty is still in effect why screw with it. And on the other hand I'm not sure I'd use a liquid based cleaner on optics any longer. What's the norm today for cleaning a smear?

Lowner, The reason they covered the cleaning the first time around was that the body was having AF problems and that was included with the repair. Since I got an error message about communication between the lens and camera I thought the same would apply for the body. The lens I thought couldn't hurt to ask.


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jra
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Apr 01, 2013 17:10 |  #5

I doubt that the dust at a ball game would cause your camera to stop proper operation (unless you were literally covered in dust and dirt). As far as cleaning the lens, you can use some lens cleaner and a lens cloth or (as I prefer), some condensation from your breath and a t-shirt.
Unless you're camera is visibly coated in dust inside and out and your lenses are full of internal dirt, I personally think it's a waste of time to not just clean it yourself. As far as the camera not communicating with the lens, that may be another problem altogether that may be worth looking into if it persists.




  
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Apr 01, 2013 22:09 |  #6

Warranties cover manufacturing defects; ordinary wear and tear and cleanings are not typically covered. If you had a manufacturing defect arise and sent the defective item in for warranty repair, as a matter of courtesy the item could be given a free cleaning in the course of repairs.

As far as the inability of the body to communicate with the lens, it could be possible for dust/dirt to prevent adequate contact from being made, and a simply wipe of the contact surfaces on both body and lens, with a dry cotton ball should be sufficient to clean the contacts.

I hope you don't wait to send your car into the dealer for a wash which you could do yourself. Cameras are like cars...you take it in to fix something broke, and to pay for routine service which you choose not to do yourself.


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