No warranty coverage for Euro-bought lens?

I had to buy a EF 35mm L 1.4 lens in Ireland for some shooting I'm doing here. Got it at Conn's Camera in Dublin, which seems to be a very reputable shop along the lines of B&H. Better as it's a family owned business for two generations.

The lens has a Euro warranty. When I asked about warranty protection, Conn's said that as I was a CPS member, there should be no problem about repairs under warranty in the US.

However, I called CPS in the US to check and was told that only if Canon service felt like it would they repair problems under warranty, and that I would most likely have to send it back to Conn's. Conn's offered to fix or replace anything under the warranty, and that they would pay the return postage if I sent it over from the States.

Why won't US Canon service honor a Euro warranty?

Because you don't give them their pie and its vice versa.

If you have a purchase receipt showing that YOU made the purchase while abroad, most manufacturers honor a 'worldwide' warranty. Canon calls it the International Warranty.

http://www.usa.canon.c​om …ranty_EOSCam_Mi​scPage.htm

Canon CPS rep was talking out of ignorance of their own company's published policy.

Wilt unless this is something new (less then 2 years old), then Canon has actually two sorts of warranties... US warranty (things bought in USA/Canada, maybe it could also be Mexico) and International (whole world, except previously mentioned territories). Why so? Simply, because you guys have so much lower prices, that everyone (including dealers) on this side of ocean (Europe) were trying to get stuff from USA (directly from Canon as well as through third party dealers/importers), and then import it into Europe and sell it here. Then Canon first invented this two part warranty system, so unless you bought (overpriced) equipment here in Europe, you were without warranty, and lately (last 3 or 4 years), they even managed to get through EU bureaucracy, that governments can ban import of Canon stuff except through Canon official channels. So some (even non-official) Canon seller, can't buy camera with B&H and sell it in EU. Beautiful right?
Normally this doesn't involve you guys in US anyway, since noone is stupid enough to buy stuff in Europe, unless you are unlucky like OP was, and you just have to buy it to finish work you are doing here at the moment.

Wilt wrote in post #15824594
If you have a purchase receipt showing that YOU made the purchase while abroad, most manufacturers honor a 'worldwide' warranty. Canon calls it the International Warranty.

http://www.usa.canon.c​om …ranty_EOSCam_Mi​scPage.htm

Canon CPS rep was talking out of ignorance of their own company's published policy.

Not sure I understand the above link. It refers to "The Limited Warranty set forth below is given by Canon COMPANY listed below with respect to Canon Photographic Products produced in the United States, Canada, Australia, the United Kingdom or New Zealand."

Of course, this is a lens made in Japan. I'd like to believe the above however, as it would mean the warranty applies in NYC.

tvphotog wrote in post #15827185
Not sure I understand the above link. It refers to "The Limited Warranty set forth below is given by Canon COMPANY listed below with respect to Canon Photographic Products produced in the United States, Canada, Australia, the United Kingdom or New Zealand."

Of course, this is a lens made in Japan. I'd like to believe the above however, as it would mean the warranty applies in NYC.

Continue reading...the International Warranty, as stated, is honored within United States, Canada, Australia, the United Kingdom or New Zealand. Yeah, the early statement at the beginning fooled me, too, until I read the whole thing.

Walt,

Is that an active page and policy on Canons website?

primoz wrote in post #15826874
because you guys have so much lower prices

Myth #1. Almost every single established Canon lens costs less in the UK than in the US, once VAT and Duty are taken into consideration. This means it would be more expensive for users and/or dealers to import from the US and sell in the UK.

Import Duty is 6.7%, VAT is 20%, so total taxes are 28.04%.

Canon 70-200 f4 IS. B+H Price = $1149, x1.28 = $1470 = £980
WEx price = £890

Canon 24mm f1.4: B+H Price = $1749, x1.28 = $2239 = £1492
WEx price = £1245

And it's not just lenses....

Canon 1Dx: B+H Price = $6799, x1.20 = $8158 = £5439
WEx price = £4849

primoz wrote in post #15826874
So some (even non-official) Canon seller, can't buy camera with B&H and sell it in EU. Beautiful right?

Beuatiful, but completely wrong. There is no EU directive saying that traders can't buy from B+H and resell in the UK. However, they would have to pay any relevant duty and taxes (otherwise it's called smuggling, which is against the law). However, as demonstrated above, anybody stupid enough to do this would soon find themselves out of business.

It might be myth, but I know how much things cost, when I need to get them paid by my money. And when I was doing those calculations, it wasn't really myth But then again, I admit I didn't get anything from USA in last 5 or 6 years, simply because there's just too much hassle to do this, if you want to do it as company and have all papers sorted out.

hollis_f wrote in post #15829187
Beuatiful, but completely wrong. There is no EU directive saying that traders can't buy from B+H and resell in the UK. However, they would have to pay any relevant duty and taxes (otherwise it's called smuggling, which is against the law). However, as demonstrated above, anybody stupid enough to do this would soon find themselves out of business.

I don't know if it's EU directive or not (I actually believe it isn't), but I remember some 3 or 4 years ago, when few dealers were forced to stop selling Canon stuff they didn't get through Euro Canon (if I remember right, main one for EU zone is in Netherlands). I really don't feel like searching for that info now, but I do remember thins, since also guys from Canon were bragging about this "accomplishment" once we were on dinner.

primoz wrote in post #15829276
I remember some 3 or 4 years ago, when few dealers were forced to stop selling Canon stuff they didn't get through Euro Canon

That has nothing to do with the EU. That is a policy of the company.

Not exactly if it's enforced by government paid inspectors But I totally agree, it should be company's policy which could be enforced somehow inside of company, but inspectors (as long as taxes are paid) shouldn't be involved in this. It's really not governments problem if it's gray import or not, at least as long as all taxes are legally paid.

primoz wrote in post #15829480
Not exactly if it's enforced by government paid inspectors

Which it isn't!

I'm not sure why such paranoid fantasies are so common in the UK (and, it appears, elsewhere in the EU).