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Thread started 10 Jun 2013 (Monday) 11:41
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Does anyone do payment plans

 
abbypanda
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Jun 10, 2013 11:41 |  #1

Title says it. I only have seen 1 photographer offer payment plans on prints.

It would seem to me it's not something you want to do as a "go to sales method", but it also seems it might be worth offering as an option, especially for some things like a baby plan, or maybe another planned even or session. You could potentially get more up front b/c if you started the billing and the session/ event was not for a month or 2 or 3, at that time the person would have more invested than those who pay a session fee only up front

Since I have the 2 martial arts gyms, I am used to offering customers a PIF or payment plan. It would not be hard to do an agreement and then bill someone automatically monthly. This is something I've been thinking about.




  
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skippix
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Jun 10, 2013 12:51 |  #2

whatever makes it easy for a customer to purchase from you that doesn't create an administrative headache is probably a good idea.

i think the studio my sister used for baby's-first-year portraits had a payment plan.


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drvnbysound
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Jun 10, 2013 13:38 |  #3

The only thing that I will say is that I refuse to provide final product (whatever it is) before receiving the final payment. I've done it before, even with reliable clients, and it is always difficult to collect payment after they have received the product.


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abbypanda
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Jun 10, 2013 13:45 |  #4

drvnbysound wrote in post #16017456 (external link)
The only thing that I will say is that I refuse to provide final product (whatever it is) before receiving the final payment. I've done it before, even with reliable clients, and it is always difficult to collect payment after they have received the product.

This is what I was thinking exactly.

But I do have one question:
Did you do a contract?
Did you do automatic billing?




  
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JacobPhoto
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Jun 10, 2013 14:11 |  #5

The second you deliver the product, no further payments should be expected.


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gonzogolf
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Jun 10, 2013 14:14 |  #6

abbypanda wrote in post #16017485 (external link)
This is what I was thinking exactly.

But I do have one question:
Did you do a contract?
Did you do automatic billing?

What sort of packages are we talking that would be worth setting up auto billing? I can see it on your martial arts studio where the student is signing on for a year program and you are auto billing, but it sounds overly complicated for a wedding or portrait packages.




  
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tomj
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Jun 10, 2013 14:14 |  #7

Accept credit cards and stay out of the finance business yourself.


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drvnbysound
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Jun 10, 2013 14:19 |  #8

abbypanda wrote in post #16017485 (external link)
This is what I was thinking exactly.

But I do have one question:
Did you do a contract?
Did you do automatic billing?

I didn't. I was able to get payment, it was just more work than I would have liked to deal with (a couple weeks and a number of additional phone calls). It wasn't even much money, but it was still missing from my pocket. It was just a situation that I know better to avoid in the future. Regardless of contract and/or billing, if the customer isn't willing to make the payment it may need to be turned over to a collection agency at some point - again, not something that I want to deal with. Much easier to withhold product until receiving the complete payment amount.


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Jun 10, 2013 14:31 |  #9

tomj wrote in post #16017590 (external link)
Accept credit cards and stay out of the finance business yourself.

Exactly!


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abbypanda
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Jun 10, 2013 14:40 |  #10

gonzogolf wrote in post #16017587 (external link)
What sort of packages are we talking that would be worth setting up auto billing? I can see it on your martial arts studio where the student is signing on for a year program and you are auto billing, but it sounds overly complicated for a wedding or portrait packages.

Primarily I was thinking of like a "baby first year package" that included maternity, etc.
On something like this, you would not deliver the product nor perform the service in full. The service would be performed on a semi regular basis over the year along with acceptance of payment. No different than paying for a service at the gym, personal training plans, etc etc. Sure, someone can default, but at that point they are in default and in addition dont get the service.

For example, the Maternity is a 1 year plan: Set the cust up with an option to PIF or do a pmt plan. Pmt plan includes a down payment of X amount (about 20% of the total) and X amount monthly. You could schedule this to be paid on 6 or 12 payments, which leaves it paid timely with the rendering of services over the year.

The PIF option would be cheaper than the pmt plan option (when it's all said and done), and could be presented as a "pay in full discount".

If the cust puts 20% down and starts making payments on the pmt plan, you've got a good amount up front to justify to begin performing services (doing the maternity session, for example).

You do the maternity session, You could even provide some of that specific product, they keep paying monthly, and then you do the newborn pics when baby is born, 6 month pics at 6 months and 1 year. By this point, the cust is already paid up anyway.

I can think of a lot of ways you could use this option, even with pets (puppy's first year) or something else all together.

You could also present this for sr pictures, weddings, etc, in which people do not have the $ to PIF. You could, for example start the payment plan the JR yr of HS and then schedule the session at 6 months after once they have made a few payments. This would time expected delivery of all services in time with the final payments.
Same for weddings (I dont do them) but theoretically someone could advertise and start the plan when they are engaged. They make a down pmt of 20% and set up monthly payments. At that point you schedule the engagement shoot at around a month or so out, deliver the engagement shoot within the following month (at this point you've got 20% and at least 2 month's payments) and they continue paying, timing their final payments to end before or right about at the wedding date, so that all services are paid for prior to doing the "big day". Then you deliver the rest of the final product.

These are just a few examples I'm coming up with. I see some posts here and on other forums about people getting a session fee and doing all the work then the person comes in and dad or whoever has an objection and says "well we cant afford $1000 for a print or whatever, even though the photographer presented the price list up front and the person knew the print costs.. and they still walked after all that work. This might be a way to overcome it. For some people, a payment is easier.

Ideally you want the $ up front, but most people at the gym, it's a statistic, about 25% PIF. If we only ran on PIF, we'd have a problem. And our monthly memberships are in the $200 range and up so it's not as if we cater to dead beats who are broke, it's just that some dont want to or cant PIF at that moment, but they still can fully pay for the product. I'm thinking it might be easier on the wife to take home too maybe.

Think about it: "Honey, I want to spend $2000 on baby pics"
"Oh heck no, $2000??? you are crazy"

or this:
"Honey i want to get some pics of the baby's first year. It's only $399 down and $133 a month for the 4 sessions and x product over the course of the year.

Sometimes it just goes over easier.

I can see how collecting can be scary to some who have never done it, but It doesnt bother me. I do it now. Sure you have those who default, but if you arrange the sessions and delivery like I suggested you wont be totally out by delivering it all up front then relying on payments. And you could very well get a lot more people by doing it this way. I know with other services they do.




  
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gonzogolf
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Jun 10, 2013 14:43 |  #11

abbypanda wrote in post #16017692 (external link)
Primarily I was thinking of like a "baby first year package" that included maternity, etc.
On something like this, you would not deliver the product nor perform the service in full. The service would be performed on a semi regular basis over the year along with acceptance of payment. No different than paying for a service at the gym, personal training plans, etc etc. Sure, someone can default, but at that point they are in default and in addition dont get the service.

For example, the Maternity is a 1 year plan: Set the cust up with an option to PIF or do a pmt plan. Pmt plan includes a down payment of X amount (about 20% of the total) and X amount monthly. You could schedule this to be paid on 6 or 12 payments, which leaves it paid timely with the rendering of services over the year.

The PIF option would be cheaper than the pmt plan option (when it's all said and done), and could be presented as a "pay in full discount".

If the cust puts 20% down and starts making payments on the pmt plan, you've got a good amount up front to justify to begin performing services (doing the maternity session, for example).

You do the maternity session, You could even provide some of that specific product, they keep paying monthly, and then you do the newborn pics when baby is born, 6 month pics at 6 months and 1 year. By this point, the cust is already paid up anyway.

I can think of a lot of ways you could use this option, even with pets (puppy's first year) or something else all together.

You could also present this for sr pictures, weddings, etc, in which people do not have the $ to PIF. You could, for example start the payment plan the JR yr of HS and then schedule the session at 6 months after once they have made a few payments. This would time expected delivery of all services in time with the final payments.
Same for weddings (I dont do them) but theoretically someone could advertise and start the plan when they are engaged. They make a down pmt of 20% and set up monthly payments. At that point you schedule the engagement shoot at around a month or so out, deliver the engagement shoot within the following month (at this point you've got 20% and at least 2 month's payments) and they continue paying, timing their final payments to end before or right about at the wedding date, so that all services are paid for prior to doing the "big day". Then you deliver the rest of the final product.

These are just a few examples I'm coming up with. I see some posts here and on other forums about people getting a session fee and doing all the work then the person comes in and dad or whoever has an objection and says "well we cant afford $1000 for a print or whatever. This might be a way to overcome it. For some people, a payment is easier.

Ideally you want the $ up front, but most people at the gym, it's a statistic, about 25% PIF. If we only ran on PIF, we'd have a problem. And our monthly memberships are in the $200 range and up so it's not as if we cater to dead beats who are broke, it's just that some dont want to or cant PIF at that moment, but they still can fully pay for the product. I'm thinking it might be easier on the wife to take home too maybe.

Think about it: "Honey, I want to spend $2000 on baby pics"
"Oh heck no, $2000??? you are crazy"

or this:
"Honey i want to get some pics of the baby's first year. It's only $399 down and $133 a month for the 4 sessions and x product over the course of the year.

Sometimes it just goes over easier.

I can see how collecting can be scary to some who have never done it, but It doesnt bother me. I do it now. Sure you have those who default, but if you arrange the sessions and delivery like I suggested you wont be totally out by delivering it all up front then relying on payments. And you could very well get a lot more people by doing it this way. I know with other services they do.

Heck no. Charge a fixed price per session, payment for that session when product is delivered and offer a discount if they book the entire year. If they back out then have a penalty fee authorized that you can apply to the card if you must.




  
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drvnbysound
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Jun 10, 2013 15:08 |  #12

I'm with gonzogolf on this one. I'd prefer the per session route. If anything, I'd offer some discount on multiple maternity sessions or baby pics that were booked within the year, but I don't see much of a reason for the photographer to offer the payment option. If they want to do payments, they can pay via credit card.


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abbypanda
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Jun 10, 2013 15:08 |  #13

gonzogolf wrote in post #16017699 (external link)
Heck no. Charge a fixed price per session, payment for that session when product is delivered and offer a discount if they book the entire year. If they back out then have a penalty fee authorized that you can apply to the card if you must.

You lost me.

If you have the ability to put a penalty fee on their card hows it any different than doing payments.
And payments dont have to be monthly they can be quarterly or however.

I guess I should have phrased this more as "automatic billing". It's easy to get set up with a bank to do bank drafts.

The person can do like you say: charge a fixed price per session. Offer a PIF discount. They can pay in full or do the payment plan of whatever, x amount per month. or x amount quarterly, billed to their card or done EFT.

I'm lost as to how what you suggest is different than what i suggest.

Edit for clarification.
Let's say the 1 year plan is $1000 or $333 per session.
They can pay $1000 up front
They can pay $100 / month for 10 months
They can pay $333 quarterly, with the pmts billed automatically.
I dont see the difference in doing this vs letting them "pay for each session".




  
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gonzogolf
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Jun 10, 2013 15:11 |  #14

No fees are charged but the session, but you can get them to sign for a penalty charge. I'm talking a small charge if they back out, not the remaining balance of the "contract. Personally I wouldnt do that because if they dont like my work enough to continue, then thats fair enough. Your plan seems to divide all the sessions up and charge installments.




  
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cdifoto
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Jun 10, 2013 15:13 |  #15

Try it. See how it works. What's stopping you, forum consensus?


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