Good Afternoon all,
I am looking for some feedback. I have been a member here for quite some time and I know we have some knowledgeable and talented members.
At our church, we film both of our services and have the local television studio air each week for the shut-ins.
We have a Panasonic AG-HMC150P and as of lately we have been having issues with the zoom and focus. We sent the camera back to the factory because it was under warranty and they tell us that they will not correct the issue (damage to lens assembly) because they believe it has been dropped. Hoewver, there is no visible damage what so ever that it has been dropped and while I cannot guarantee it, we have a couple very responsible adults that use the camera each Sunday. When we asked questioned the Panasonic engineer about it being dropped and no other damage or indication, he said something to the effect maybe it was dropped "lightly." It just almost seems they are trying to get out of the repair.
The replacement bill was approx. 1500 which is almost as much as a new camera.