Client Printing Photos?

I recently completed a project for a client where they requested digital files to submit for a design competition (interior design). The photos look great on every screen I view them on, and they looked great to the client on his screen. However, the publication that is printing them is saying they are dark and the colors are off. I am not sure how to address the issue since it is not my printer and I don't have access to the printer to do test prints, calibration, etc. Any thoughts on how to approach the issue? I have already received payment and confirmation that the images are great. I want to do everything I can to make them happy, but not sure how far to go or even what to do. Your thoughts are appreciated.

Download the reference files at the bottom of this page & tell us what they look like on your monitor: http://www.gballard.ne​t/psd/srgbforwww.html

PhotosGuy wrote in post #16253229
Download the reference files at the bottom of this page & tell us what they look like on your monitor: http://www.gballard.ne​t/psd/srgbforwww.html

I must be doing something wrong (or right?). When I open the whackedrgb file in photoshop, it isn't blue. It also "rolls over" correctly in my web browser, meaning my browser is color managed? To be honest I have never gotten into the technical nitty gritty of color management yet as I haven't needed to for any of my other clients. I know it is important, but shouldn't the images be adequate if they appear correctly on over a half dozen monitors? Please educate me out of my ignorance. Thanks.

I received the same message once when I did the photos for a calendar. After the graphic designer sent the finished document to the printer I got a call that all my photos were red and all the shirtless firefighters looked like they were sunburned. Was asked to supply the original photos. As it turned out the problem was at the printers end and they sorted it out. Not a helpful, but maybe the printer has some issues to sort out.

Voaky999 wrote in post #16253427
I received the same message once when I did the photos for a calendar. After the graphic designer sent the finished document to the printer I got a call that all my photos were red and all the shirtless firefighters looked like they were sunburned. Was asked to supply the original photos. As it turned out the problem was at the printers end and they sorted it out. Not a helpful, but maybe the printer has some issues to sort out.

That is my hunch in this case as well. Thank you.

too many variables between burning a disk and the printing press that you have no control over.

if the client opened and cropped the images, they could have changed the color space or profile without even knowing. Provide support but it's more or less on them to get it right with their printer/press.

Show us the image - preferably full size exactly as sent to the customer, but crop it to something not valuable if it's a valuable image. Dropbox/yousendit works well.

bmaxphoto wrote in post #16253398
I must be doing something wrong (or right?). When I open the whackedrgb file in photoshop, it isn't blue.

That's a good sign.

Yes.

A "half dozen monitors" that aren't calibrated? Majority rule doesn't apply here, so no.

Is this publication printed in an offset environment. In most cases I have had these people wanted the colors in CMYK. What color space did you provide the image in and did you have any color space discussion with them prior to delivery.

Good question, Sheldon!

Not sure if posting a link will help, but the gallery of images can be found here:

First Attempt At Architectural Photography