Red Ring Tupperware Party, Autumnal Equinoctal Edition (24)

Jill-of-all-Trades wrote in post #18609955
His first name is Khan (not Kahn).

Full name: Khan Noonien Singh

I used to go to a Dr. Singh. He's a gastroenterologist.

jay125 wrote in post #18610796
I used to go to a Dr. Singh. He's a gastroenterologist.

Am glad he’s not your gynecologist Jay.

GibJock wrote in post #18610826
Am glad he’s not your gynecologist Jay.

I know, right? He never knows all the words.

Around here, Dr. Singh is (was?) a pediatrician.

Had a 2017 Tucson towed in the other day, complaint that the vehicle died on the highway and would not restart.
Unfortunately this is a familiar story, but not with something this new.
Found that the engine was seized, and since it’s still under warranty, I had to go investigate what happened to it. Pulled the valve cover and oil pan.
I found some interesting things in the oil pan, and then I looked up through the bottom of the engine.

Jill-of-all-Trades wrote in post #18611129
Of course, the customer never mentioned any engine noise....

Public Service Announcement: don’t get your oil changed at Walmart. Don’t use $3 oil filters.

No warranty coverage for this customer then?

Jill-of-all-Trades wrote in post #18611129
Had a 2017 Tucson towed in the other day, complaint that the vehicle died on the highway and would not restart.
Unfortunately this is a familiar story, but not with something this new.
Found that the engine was seized, and since it’s still under warranty, I had to go investigate what happened to it. Pulled the valve cover and oil pan.
I found some interesting things in the oil pan, and then I looked up through the bottom of the engine.

Hosted photo: posted by Jill-of-all-Trades in
./showthread.php?p=186​11129&i=i19919902
forum: The Lounge

Hosted photo: posted by Jill-of-all-Trades in
./showthread.php?p=186​11129&i=i237333476
forum: The Lounge

It’s not very often that you can look up through the bottom of the engine and see the top side of a piston!
The kibbles in the oil pan are chunks of the piston skirt.
Looks like the wrist pin seized/broke and beat the living daylights out of the piston until the engine just gave up.

Of course, the customer never mentioned any engine noise....

Public Service Announcement: don’t get your oil changed at Walmart. Don’t use $3 oil filters.

??? Please eplain -- my household members use Walmart --

jay125 wrote in post #18610796
I used to go to a Dr. Singh. He's a gastroenterologist.

The best cardiac surgeon in RI is named Singh as well.

Inspeqtor wrote in post #18611150
No warranty coverage for this customer then?

Don't know yet. We have to submit a report to the warranty approval department. The customer had to provide all oil change records (since they were not done at Hyundai), proving that he was maintaining the vehicle. We investigate what happened, provide our story and pictures. They will then decide if it is something that they will cover under warranty. They may decide that Walmart's oil change services are not of high enough quality and refuse warranty coverage. The low quality oil filter is reason enough for them to refuse coverage.
If they refuse, the customer either pays for a new engine, or can go after Walmart for coverage.

A lot of vehicles can survive low quality maintenance, allowing aftermarket companies to provide low cost/low quality maintenance services. But there are plenty of vehicles out there that cannot survive without damage. And increasingly so, as tolerances get tighter, more aluminum is used, and higher rpm's and horse power are produced from smaller engines.
Ford released a TSB (technical service bulletin) about use of aftermarket oil filters on their truck engines. They bluntly stated that there would be no warranty coverage for engine damage related to the lubrication system if lower quality filters were used. Even listed some of the filters, including Fram. A lot of people believe that Fram is high quality, but if you look at the numbers, it simply isn't.
GM trucks started having oil pressure problems, even with their own oil filters installed. The fix is simple, of the two oil filters that fit the engine, put on the bigger one and there will never be a problem. The engine simply required slightly higher oil flow.

On my own truck, I either use the bigger AC Delco filter (OEM standard), or Amsoil's filter.

CyberDyneSystems wrote in post #18611161
The best cardiac surgeon in RI is named Singh as well.

Wonder if it's the same family. Maybe generations of the same family, anyway.

tonylong wrote in post #18611156
??? Please eplain -- my household members use Walmart --

The oil filter that Walmart used on this engine is a Defense brand filter. It's the cheapest oil filter I have ever seen - costs about $3.00. It's basically a tin can with a little bit of paper inside.

Walmart typically employs untrained technicians, kids right out of high school with little to no experience.

Walmart (and other like businesses) provide a very low cost service, at the expense of quality.

I have had several co-workers that have started out at Walmart. I know the bad habits they learn there and have had to retrain them to higher standards.
I have also seen and worked on many vehicles that have been serviced at such places, and then have various problems that develop from the low quality work.

Jill-of-all-Trades wrote in post #18611162
Don't know yet. We have to submit a report to the warranty approval department. The customer had to provide all oil change records (since they were not done at Hyundai), proving that he was maintaining the vehicle. We investigate what happened, provide our story and pictures. They will then decide if it is something that they will cover under warranty. They may decide that Walmart's oil change services are not of high enough quality and refuse warranty coverage. The low quality oil filter is reason enough for them to refuse coverage.
If they refuse, the customer either pays for a new engine, or can go after Walmart for coverage.

A lot of vehicles can survive low quality maintenance, allowing aftermarket companies to provide low cost/low quality maintenance services. But there are plenty of vehicles out there that cannot survive without damage. And increasingly so, as tolerances get tighter, more aluminum is used, and higher rpm's and horse power are produced from smaller engines.
Ford released a TSB (technical service bulletin) about use of aftermarket oil filters on their truck engines. They bluntly stated that there would be no warranty coverage for engine damage related to the lubrication system if lower quality filters were used. Even listed some of the filters, including Fram. A lot of people believe that Fram is high quality, but if you look at the numbers, it simply isn't.
GM trucks started having oil pressure problems, even with their own oil filters installed. The fix is simple, of the two oil filters that fit the engine, put on the bigger one and there will never be a problem. The engine simply required slightly higher oil flow.

On my own truck, I either use the bigger AC Delco filter (OEM standard), or Amsoil's filter.

I had an engine in my truck blow while using amsoil products. I can't blame asmsoil directly as the engine was high miles and "loose" which is why we went the amsoil route, which is supposed(?) to provide better lubrication for high mile engines?
My friend was a mechanic and put a new rebuilt engine in for me. Continued to use amsoil and never had an issue with it. It was the 1980's and synthetic oil was relatively new I think, at least to me. My Nissan goes to Nissan now, after the buffet was found in my air box. Just makes me feel more comfortable them doing it.

jay125 wrote in post #18611168
I had an engine in my truck blow while using amsoil products. I can't blame asmsoil directly as the engine was high miles and "loose" which is why we went the amsoil route, which is supposed(?) to provide better lubrication for high mile engines?
My friend was a mechanic and put a new rebuilt engine in for me. Continued to use amsoil and never had an issue with it. It was the 1980's and synthetic oil was relatively new I think, at least to me. My Nissan goes to Nissan now, after the buffet was found in my air box. Just makes me feel more comfortable them doing it.

Some engines (and every other component on a vehicle) will just self destruct for no reason. All you can do is take care of them as best you can.

I do my own oil changes and feel totally comfortable doing so. I know every detail about the service, and I know the quirks that my engine has - helps that I have worked for GM. If my engine was to have lubrication problems, my skills and knowledge would alert me at the first symptom. I know how to correct issues. And I know how to get warranty coverage out of a company like Amsoil.

The customer with this Tucson obviously ignored all the symptoms that the engine would have presented. This problem does not just suddenly occur without warning. The engine would have been noisy for a long time before this happened. But they never paid attention to the warning signs.

Dealership level service is not guaranteed to be perfect, things still happen. We had an entry level lube tech that up and quit several weeks back. He quit on a Tuesday morning. Tuesday afternoon a car that he had recently serviced was brought in on a tow truck. The oil drain plug was missing, along with all the engine oil. He had not tightened the plug and it backed itself out. That engine survived with a refill - the customer parked it as soon as the oil light came on.
A week later we got a call from another Hyundai dealership. They had a car there with the same problem that we had just done an oil change on. Same technician. That car had been driven until it died. It was towed back to us and is currently in the shop having a new engine installed. We are covering the cost on that one, since it was our mistake.

The dealer level of service includes a quality guarantee. If something does happen, it's taken care of.

Jill-of-all-Trades wrote in post #18611171
The dealer level of service includes a quality guarantee. If something does happen, it's taken care of.

Which is why I have always had my Toyota Rav4, and other previous Toyota vehicles serviced at the Toyota dealership I purchased them from.