I've just read up on what you said. I would never ignore the buyers, that's just it if you show that you're trying to compromise or come up with a solution then eBay have no reason to butt in refund a buyer, besides I will never force a customer to keep an item if they aren't happy with it unless i've stated in my listing that it has faults and can't be refunded, so why would eBay let that buyer keep my lens and also refund him? It's not like I was ignoring him and not trying to help? In fact straight away I agreed and said fine send it back for a refund excluding postage.
I stated in my listing that you have two days from the date of delivery to ask for a refund. If I made that clear would paypal and ebay still refund him and let him keep my lens? Bloody absurd if that's the case.
]E-Bay will refund the buyer and let him keep the Item? In your dreams. If you are returning an Item
for refund from E-Bay in a dispute where E-Bay has ruled in the buyers favor the buyer must supply
E-Bay with a shipping tracking number and refund is made when Item shows to be delivered. If seller
agrees to refund without formal dispute up to buyer and seller to arrange return.
You are fine ... I was speaking specifically to a situation where a buyer opens a case with a SNAD (Significantly Not As Described) and the seller refuses to accept a return. In that case eBay will force a refund and may let the seller keep the item as well.
If the buyer files a SNAD and you agree to a return, the buyer must return the item before the refund is issued.
I agree what what you have said ... I wanted to make it clear that those trying to help(?) by telling you to refuse the return are offering very bad advice.