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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 09 Oct 2013 (Wednesday) 08:39
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Sold the canon 50L and customer not happy..

 
jrbdmb
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Oct 11, 2013 09:16 |  #136

Salma wrote in post #16362404 (external link)
I've just read up on what you said. I would never ignore the buyers, that's just it if you show that you're trying to compromise or come up with a solution then eBay have no reason to butt in refund a buyer, besides I will never force a customer to keep an item if they aren't happy with it unless i've stated in my listing that it has faults and can't be refunded, so why would eBay let that buyer keep my lens and also refund him? It's not like I was ignoring him and not trying to help? In fact straight away I agreed and said fine send it back for a refund excluding postage.

I stated in my listing that you have two days from the date of delivery to ask for a refund. If I made that clear would paypal and ebay still refund him and let him keep my lens? Bloody absurd if that's the case.

Furlan wrote in post #16362586 (external link)
]E-Bay will refund the buyer and let him keep the Item? In your dreams. If you are returning an Item
for refund from E-Bay in a dispute where E-Bay has ruled in the buyers favor the buyer must supply
E-Bay with a shipping tracking number and refund is made when Item shows to be delivered. If seller
agrees to refund without formal dispute up to buyer and seller to arrange return.

You are fine ... I was speaking specifically to a situation where a buyer opens a case with a SNAD (Significantly Not As Described) and the seller refuses to accept a return. In that case eBay will force a refund and may let the seller keep the item as well.

If the buyer files a SNAD and you agree to a return, the buyer must return the item before the refund is issued.

I agree what what you have said ... I wanted to make it clear that those trying to help(?) by telling you to refuse the return are offering very bad advice.


Tools: 70D, 10-22, Tamron 24-70 VC, 70-300L, 135 f2L

  
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davidfarina
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Oct 11, 2013 09:46 |  #137

jrbdmb wrote in post #16362807 (external link)
You are fine ... I was speaking specifically to a situation where a buyer opens a case with a SNAD (Significantly Not As Described) and the seller refuses to accept a return. In that case eBay will force a refund and may let the seller keep the item as well.

If the buyer files a SNAD and you agree to a return, the buyer must return the item before the refund is issued.

I agree what what you have said ... I wanted to make it clear that those trying to help(?) by telling you to refuse the return are offering very bad advice.

Why, the lens was as described, it was the buyer which has no clue about this lens


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jrbdmb
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Oct 11, 2013 13:05 |  #138

davidfarina wrote in post #16362869 (external link)
Why, the lens was as described, it was the buyer which has no clue about this lens

I don't know how to make this any more clear. If the buyer is unhappy and files a SNAD, they will win. Period. No matter what you think. If you try to fight the return, you will lose the money, and perhaps the item as well. Period. No matter what you think.

I'm not telling you it is correct or fair, I am telling you this is how eBay currently operates.


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aquaforester
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Oct 15, 2013 09:47 |  #139

jrbdmb wrote in post #16363353 (external link)
I don't know how to make this any more clear. If the buyer is unhappy and files a SNAD, they will win. Period. No matter what you think. If you try to fight the return, you will lose the money, and perhaps the item as well. Period. No matter what you think.

I'm not telling you it is correct or fair, I am telling you this is how eBay currently operates.

100% correct. It's simply not worth it. Buyers on ebay hold all the cards. That being said, I sell a lot of stuff on ebay and most of the time the system does work.


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Sold the canon 50L and customer not happy..
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
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