Gobos from Goboman-No Thanks

I placed an order for nine gobos from Goboman in California and was not at all impressed with the company's way of dealing with their customers.

I was about to place the order about two weeks ago but thought that the shipping fees were high for something so small and light so I held off the order and sent them an email asking why so high and wondered if they could just be sent regular mail in an envelope. I received no reply.

The next day I called during business hours and left a message. I received no reply.

I decided to place the order anyway.

Afterwards I notice on their website that there is free shipping on orders over $60+-, which mine was, but I was charged shipping anyway.

I sent another email asking how I could have the shipping fees reversed. I received no reply.

I called two days later and had a conversation with a rude woman who was quick to point out that it was my fault.

She said she would check to see if the fee could be reversed and she left it at that. She didn't offer any information on how she planned on following up with me. This is poor customer service in my opinion.

I suggested that if they couldn't issue a refund (not asking for anything special here, this is their shipping offer) that they could instead send me one additional Gobo and we'll call it even. One or two days later I received an email telling me that they will take my suggestion of the extra Gobo BUT that they really didn't have to (paraphrasing). Surprisingly, they were sending one of "Their Choosing". Who does that?

Today my order arrived and the one that they chose, out of the 500+ in their inventory, was a duplicate of one of the ones I ordered.

I called to tell them that I wasn't very happy with my experience and that I felt this was done in spite. The woman that I spoke to (nicer one than the first one) said I could mail it back and they would give me a credit for one.

I think I'll just keep it as a reminder to make my future Gobo purchases elsewhere.

This is why i like Larson
http://larson-ent.com/

abbadon31 wrote in post #16642319
This is why i like Larson
http://larson-ent.com/

Well that says a lot considering that you also live in California and would rather order from a vendor in Florida. But I didn't see Gobos on Larson's site.

Oh your taking about smaller gobos I use their black reflects as gobos too block light

I thought Larson was having issues with fulfillment. Did they get that sorted out?

Hey Scott, have you tried a set of their louvers?

I would guess Larson is still having issues as I just checked their web site and they are still advertising the 12/2/13 special.

Had to look... I was thinkin What The TRUCK is a GOBO?

So in hindsight, shame on me for not ordering from B&H where I've never had a bad experience and instead went with a cheaper vendor. And shame on Goboman for chasing away a customer with poor service and a few measly dollars.

windpig wrote in post #16642478
Hey Scott, have you tried a set of their louvers?

No Ralph
I think its a little much for corrugated plastic and some pivot pins that I can cut my self and do the same thing. Corrugated plastic cost about 12.00 for a 4x8 sheet and round stock cost about 1.00 ft. Their umbrellas and reflectors are the boom. All aluminum construction and built like a tank compared to cheap flimsy style umbrellas.

abbadon31 wrote in post #16642319
This is why i like Larson
http://larson-ent.com/

Horrible advise

Larson enterprises is the last company you should do business with. Husband/wife going through some type of seperation/divorce. Numerous complaints against the company filed with florida attorney generals office ( myself included) for money taken and no products delivred or wrong products delivered. No One at the company now for 3 months that will return calls. It appears Numerous people have been ripped off.

Stay away

Someone got on their FB page and removed all the negative comments about whats going on. Im going through the dispute process with my bank now. I got screwed by them for $450.00. There are a bunch in the same boat.

Sad they made great products.
I bought my stuff about 3 years ago and still looks and works like new.

I have yet to figure a way to use that starfish(Larsen) modifier stash in a corner of the studio.