So I'm tired (and slow) of setting the 10 second timer and running into the picture when I'm out with my wife or family. I wanted a radio remote and finally decided on the Camranger. I ordered it yesterday from B&H and it arrived today.
Now maybe I should have a cooling off period, but here goes, my first impressions (and I'm not the best reviewer):
1. The case is a bit cheaply made. The back pops off to insert the battery, which at least on mine required a very hard press to get it in. When the back is pressed back on, it's not easy to make the entirety of it snap back in place, but I did.
2. I plugged it into power with the supplied white micro USB and no indication whatsoever on the LED. It is supposed to glow from orange to yellow to green. NOTHING.
3. Once I got it turned on, downloaded the app, attached to the camera, it was working, though it gives a number of errors at times, unable to change the EC, etc.
Then whenever I download a pic and tapped on the screen of my iPad to see it closer to check focus, the app crashes. Every time.
Now this isn't a new product. I would think app crashes would be a thing of the past by now.
I emailed their support, and to their credit they replied very quickly. Said perhaps a bad micro cable. Perhaps a hardware issue. Not another word. Not allow us to send you a replacement cable, at least, not allow us to send another unit, not return it to the store. Nothing. Simple canned replies.
That is less than satisfying.
As an aside, there is a two position sliding switch on one side of the unit not mentioned, not even pictured in the instructions. When I asked about it, I'm told it has no functionality. Is that a joke? They don't even state that on the instruction card? Is that a future hidden, top secret button? Come on.
me
